精神領袖
13 閱讀分鐘
7 種工作環境，以及如何為員工打造強大的工作環境
探索七種工作環境類型、最適合的對象以及範例。此外，學習如何為員工打造正向的工作環境。
無論您是與客戶、領導者還是您的團隊進行會議，良好的視訊會議禮儀都大有助益。以下是提高 Zoom 會議效率的 16 個技巧。
4 閱讀分鐘
發佈日期 2019年11月27日
大家都知道良好的禮儀至關重要，尤其是在工作場所。無論是面對面或虛擬環境，您都喜歡和準時、友善且尊重他人的同事一同共事。沒錯：專業禮儀在虛擬環境中依然適用，尤其是近期的會議統計資料顯示員工每年平均花費 392 小時參加會議的情況下。
而且，隨著大多數組織目前都在混合式環境中運作（69% 的中型公司和至少 60% 的小型和大型組織），因此，努力養成良好的視訊會議禮儀以往任何時候都更加重要。
像 Zoom 這樣可靠、易於使用的視訊會議平台，便有助於提高虛擬會議的生產力和效率。然而，仍有其他方法可幫助每個人充分利用分配的時間。以下是 16 個視訊會議禮儀技巧，讓主持人和觀眾都能專注且有效率地進行虛擬會議。
For a successful meeting, it’s helpful to get things started early. Set your meeting off on the right foot with these video meeting etiquette tips to set the stage for strong business communication during the meeting.
Before your meeting, test your tech tools to make sure everything is in tip-top shape. Leveraging high-quality tools like Zoom Meetings is a great start, but even then, you’ll want to check on connectivity, sound, and video quality to see that everything is working as it should be. This helps you avoid delays caused by last-minute issues.
Not all meetings require formal attire, especially virtual meetings, but it’s still important to present yourself appropriately, whether you’re a host or an attendee. Know your audience and work culture, and dress accordingly. This might mean dressing up a bit to meet with a client, but feeling comfortable in regular clothes for a brainstorming session with your immediate team.
Don’t go into the meeting unprepared. If you’re hosting, take time beforehand to craft a meeting agenda that keeps the team informed of what’s to come and helps them stay on task. If you’re attending a meeting, spend a few minutes reviewing the agenda so you come prepared for the day’s topics.
Meeting hosts should strive to use the highest-quality software to host meetings. This can help avoid connectivity issues, confusion, and those moments when people keep asking, “Can you hear me now?” or “Can you see my screen?”
A great option is Zoom’s meeting and team collaboration tools. Known for providing high-quality video and audio, as well as a full suite of helpful collaboration features like whiteboards and chat, Zoom can set your remote or hybrid team up for a great meeting with minimal interruptions.
You want your attendees’ focus to be on the meeting content, not your messy office or your amazing art collection. By maintaining a clean setting with work-appropriate art and decorations, you reduce the risk of attendee distraction.
You should also attend the meeting from a quiet area that has minimal background noise and movement. Zoom’s virtual background feature is an easy way to eliminate background distractions when you have to meet in a messy or busy location.
Only invite the required attendees; inviting those who don’t truly need to participate can add noise to the meeting and take up unnecessary time in people’s days. If there are stakeholders who should remain informed but don’t need to be physically present, you can send them a summary of the meeting via Zoom Team Chat.
As an invitee, review any meeting invites you receive to determine whether you actually need to attend. If not, request a recording or a summary to get the info you need.
The meeting itself is where you’ll use most of your video etiquette, since it’s where you’ll be directly interacting with others. Once the meeting has started, stay attentive and engaged. Hosts should make sure the meeting is inclusive and on track, and attendees should actively listen and participate.
If you’re looking at yourself on the screen while you’re talking, it will seem like your attention is elsewhere. Direct eye contact with the camera while speaking gives attendees the impression that you are looking at them rather than off to the side, which creates an environment where everyone feels engaged and present in the conversation.
Be sure to position your webcam and monitor at eye level so you can look into the camera and simulate an eye-to-eye connection with other attendees.
No one wants to be distracted by extraneous background noise, but it’s easy to forget to keep things quiet. That’s why it’s a best practice for virtual conferences to keep your microphone muted throughout the meeting, only unmuting when it’s your turn to speak.
This will help everyone focus and keep participants from feeling embarrassed that everyone overheard them asking their pet, “Who’s a good boy?!”
Even if you’re paying close attention throughout the meeting, it can be hard to remember everything after the fact. Taking notes to reference later can help, but if you spend the meeting writing down everything, you may be less engaged overall.
Zoom’s AI features can be a big help here. Simply let My Notes capture meeting notes for you and send you a summary after the meeting, so you can stay engaged and benefit from detailed notes later.
Notifications from messaging applications, ringtones, and desktop applications can be distracting, which can make your attendees feel disrespected and undervalued. Mitigating these distractions helps keep the meeting focused and free from interruption.
The chat function can be a great benefit for large teams, allowing people to weigh in without having to fight for speaking time. However, it’s important to use it sparingly and intentionally so you don’t cause extra distractions.
As a host, consider leveraging the chat function at specific moments or for specific questions so that the team knows when and how to share. As an attendee, chat is a great place to ask questions without interrupting the speaker.
But try not to monopolize the chat or detract from the meeting’s content; instead, wait for relevant moments to share your thoughts.
Keep meetings accessible to everyone by leveraging AI features. For example, have AI create captions for the meeting so that those who are hard of hearing or have auditory processing concerns can easily follow along. You can even select specific fonts and font sizes so your attendees can easily read your caption.
In addition to simply captioning the meeting, AI can help you translate the captions to reach a global audience. This lets globally distributed teams understand the meeting in their own languages, so everyone can understand and participate as well as possible.
Ideally, meeting hosts should wait until everyone else has left the meeting before hanging up. This lets attendees leave at their own pace and get any final words in before disconnecting.
However, if the host must leave early, an alternative host should be assigned. It can help to discuss this ahead of time with a colleague who agrees to take over if you need to exit early.
會議結束後，仍有一些有效的線上會議最佳做法需要牢記。仔細總結，並確保每個人都能取得下一步所需的資訊。
使用 Zoom 的會議摘要功能總結會議和任何重要的行動要項。觀眾不再需要在整個會議期間急忙地記錄筆記，每個人都能獲得關於工作和後續步驟的相同資訊。
Zoom 的 AI 功能也能根據會議的要點，幫助您將行動要項和後續工作指派給合適的人選。Zoom Tasks 可識別會議中具體的行動要項、建立工作清單，甚至可透過指定您需要執行的事項並提醒您完成，進而幫助您完成這些工作。
會議結束後，盡快製作並分發會議記錄，理想情況下應在 24 小時內完成。您可利用會議摘要和筆記以及 Zoom 範本，讓過程盡可能簡化並減輕工作量。
良好的視訊會議禮儀對於確保您的會議專業性、效率和價值至關重要。但有效的虛擬會議不僅需要良好的禮儀。您需要合適的工具來幫助主持人和觀眾充分利用會議內容，並瞭解會議後如何進行後續追蹤。
Zoom Meetings 為您提供高品質的音訊和視訊通訊，以及字幕、翻譯*和聊天等額外功能。Zoom 的 AI 可以幫助您追蹤會議筆記、行動要項和工作，且可製作詳細的會議記錄，以幫助每個人都能瞭解情況。
*Zoom Workplace 企業版方案中包含會議和網路研討會的翻譯字幕，付費版 Zoom Workplace 方案則作為附加元件。
13 閱讀分鐘
探索七種工作環境類型、最適合的對象以及範例。此外，學習如何為員工打造正向的工作環境。
5 閱讀分鐘
與 PwC 勞動力轉型實踐的領導者 Toni Cusumano 一起，在我們的問與答中瞭解 AI 的影響、信任的重要性，以及偉大領導者的思維。
3 閱讀分鐘
這篇貼文是 Zoom 資訊長辦公室推出的系列貼文之一。Zoom 資訊長辦公室是一個全球策略事業群，重點關注資訊長及其他企業技術領導者面臨的通訊難題與機會。營運彈性讓公司在面臨各種失敗時可保持營運，包括設備無法使用、網路供應商問題、如颶風或野火等天然災害，當然還有全球疫情。由於 COVID-19 的關係，這些企業持續性計畫便在營運中應運而生，甚至有許多案例也即時發展出最周詳的計畫，以應付完全封鎖的要求。 然而，鑑於現有如此多的遠距工作，且針對可預見的未來，我們應重新思考一下企業持續性的做法，以避免可能產生的分歧。
