Zoom for retail
Zoom for retail

Intelligent communication for retail businesses

Support customers faster across stores, online, and on the phone with a single platform for calling, an AI receptionist, shared SMS, and more.

Buy now
Intelligent communication for retail businesses
Never miss a customer inquiry

Never miss a customer inquiry

Take calls, appointment requests, & questions 24/7, even after hours.

Keep your retail teams connected

Keep your retail teams connected

Storefronts, customer service, & mobile employees all collaborate in one platform.

Learn from customer data

Learn from customer data

Get customer insights, coach sales, & see revenue trends across stores & support.

Simplify comms for growing orgs

Simplify comms for growing orgs

Add new locations, seasonal staff, & support teams without needing a new system.

Use cases
Use cases
Keep retail operations moving through every customer interaction
  1. Auto repair businesses

    Auto repair businesses

    Auto repair businesses

    Take appointment bookings, field status inquiries, and confirm hours with Zoom Phone. Automate answers to common questions and route urgent calls 24/7 with Zoom Virtual Agent. Let teams coordinate service updates and customer interactions through shared SMS.

  2. Ecommerce retailers

    Ecommerce retailers

    Ecommerce retailers

    Let agents team up on customer conversations during busy periods with shared SMS inboxes, templates, auto-responses, and visibility into ongoing interactions. Help managers see which conversations drive sales so they can coach teams on what works.

  3. Restaurant groups

    Restaurant groups

    Restaurant groups

    Manage takeout and delivery, reservations, and location-specific inquiries during busy hours with an AI receptionist to field common questions and a VoIP system that can route calls, customize hold music, and deliver a polished guest experience across locations.

  4. Fashion & apparel

    Fashion & apparel

    Fashion & apparel

    Offer 24/7 support during launches, seasonal sales, and promotions with AI-first call handling and centralized communication. Help support teams identify common customer questions, review interaction trends, and improve experiences across locations.

  5. Home services & retail

    Home services & retail

    Home services & retail

    Use one platform to coordinate customer calls, appointment requests, and field teams in multiple locations. Stay responsive as you grow with shared business lines, centralized routing, and customer engagement reporting.

Key features
Key features

AI-enhanced tools built to support fast-moving teams

Zoom Phone

Support storefronts, customer service, & mobile employees with one business phone system built for growing retail operations.

  • Shared lines and call queues
  • Business calling across desktop and mobile
  • SMS and voicemail support
  • Centralized admin and reporting
  • Easy onboarding for seasonal staff
Zoom Phone
Demos
Demos

Curious how Virtual Agent works? Listen for yourself.

Book a demo

Auto repair shop

Answer service questions and book appointments on the spot

0:00

Retail

Check stock, hold items, and plan pickups

0:00

Salon

Schedule services and connect to stylists

0:00
Security and reliability
Security and reliability

Keep retail communications safe and consistent

99.999% uptime SLA

Zoom helps keep your business connected during peak shopping hours and busy periods.

Encrypted by default

Secure voice calls across supported SIP devices and the Zoom Workplace desktop & mobile apps.

You’re in control

AI features can be enabled or disabled at the account or user level.

Retail Business Bundle
Retail Business Bundle

Get more when you bundle with Zoom

Explore products and pricing for retail businesses.

Monthly
Essentials For solo shops & small stores

$24

  • /user/month
  • billed monthly

 

A business line for every associate and location — desk, mobile, and the sales floor.

 

Includes Zoom Phone Pro Plus
Features included:
  • Phone
    • US & Canada, per seat
  • Mobile & desk app for every associate
  • Auto-receptionist
    • Greet callers with hours, directions & departments
  • Meetings
    • Team huddles & vendor calls
  • Online fax
    • 50 pages/mo (domestic)

  • Virtual Agent Receptionist

    AI that answers calls for you

    Free trial with 100 minutes – included with Phone plans. Learn more.

Most popular

Customer Connect For busy stores managing customer communication

$49

  • /user/month
  • billed monthly

 

Text customers back — order updates, booking confirmations, and two-way messaging from one shared number.

 

Includes Zoom Phone Pro Plus + Customer Engagement Pack
All of Essentials, plus:
  • Shared team SMS inbox
    • Customers text one number; your whole store team responds, nothing lost between shifts
  • Scheduled & templated texts
    • Order-ready alerts, promos, booking confirmations, after-hours auto-replies
  • AI SMS summaries
    • Instant recaps for fast handoffs between associates & managers
  • Live queue visibility
    • Real-time wait-time dashboards to cut hold times during rush
  • Online fax
    • 50 pages/mo (domestic)

  • Virtual Agent Receptionist

    AI that answers calls for you

    Free trial with 100 minutes – included with Phone plans. Learn more.
Complete For franchises & multi-location retailers

$54

  • /user/month
  • billed monthly

 

One connected system across every store — standardized call flows, central admin, and per-store insights.

 

Includes Zoom Phone Business Plus + Customer Engagement Pack
All of Customer Connect, plus:
  • Standardized call flows
    • Same greeting, menus & hours at every location
  • Route callers to the nearest or open store
    • Location-based routing
  • Centralized admin
    • Users, numbers & devices across all stores, with SSO
  • Per-store reporting
    • Call volume & wait times by location
  • Unlimited fax
    • Vendor POs & supplier orders

  • Virtual Agent Receptionist

    AI that answers calls for you

    Free trial with 100 minutes – included with Phone plans. Learn more.
FAQs
FAQs

Have questions? We’ve got answers.

A cloud-based Voice over Internet Protocol (VoIP) system is often the best choice for small businesses. These systems offer flexibility, advanced features, and lower upfront costs compared to traditional setups. They can also easily scale as your business grows without needing complex hardware.

A retail phone is a communication system specifically designed to meet the needs of retail businesses. It handles incoming customer calls, connects staff across departments, and supports interactions between different store locations. This system helps manage customer inquiries, sales, and internal coordination efficiently.

A business phone system connects your employees and customers through various call features and lines. It routes incoming calls, allows internal extensions, and manages outbound communication. Modern systems often use the internet (VoIP) to transmit calls, offering greater flexibility and features than older landline systems.

Setting up a business phone system typically involves choosing a provider and a plan that fits your needs. You will then configure phone numbers, extensions, and features like voicemail and call forwarding. Many cloud-based systems are simple to set up, often requiring just an internet connection and compatible phones or desktop apps.

There are several types of business phone systems, including traditional Private Branch Exchange (PBX) systems that use on-site hardware, and cloud-based VoIP systems that operate over the internet. Hybrid systems combine elements of both, offering a mix of on-premises and cloud-based features. Each type offers different benefits for various business sizes and needs.

Retailers should prioritize features like intelligent call routing, which directs customers to the right department quickly, and custom hold music or messages. Voicemail-to-email, mobile app access for staff, and easy-to-use reporting tools are also crucial. These features help improve customer satisfaction and staff productivity.

Cloud-based phone systems, like Zoom Phone, offer many advantages for multi-location retail businesses. They allow you to manage all locations from a single platform, making it easy to add or remove lines and keep communications consistent. This approach also helps save money on hardware and maintenance costs across your stores.

Retail phone systems can integrate with CRM or POS systems to provide agents with customer information before a call even connects. This allows for more personalized service and faster problem-solving. Integrations also automatically log call details, helping keep customer records up to date and improve follow-ups.

Yes, a modern retail phone system, especially solutions like Zoom Contact Center, can effectively manage high call volumes during peak seasons. They offer advanced routing and queue features so calls can be handled quickly. These systems also support omnichannel communication, letting you connect with customers through their preferred channels like chat or email.

Analytics from a retail phone system can show you call volumes, peak times, and customer wait times, helping you understand demand. This data can inform staffing decisions and identify training needs for your team. By reviewing these reports, you can refine sales strategies and improve how your staff performs.