AI Receptionist greets callers, answers common questions, books appointments, and routes important calls — so customers get help without pulling your team away from the floor.
Calls often come when your team can't step away — during the lunch rush, while helping a customer, or after closing — but AI Receptionist helps you never miss an opportunity.
Provide 24/7 coverage after hours or during peak times, so every customer gets a fast response — even when your team can't pick up.
Answers questions like “What are your hours?” or “Can I book a service?”, and sends details by text so customers can get the information they need.
When something requires a real person, the call routes to the right team member with the caller’s request and context already captured.
AI Receptionist works within Zoom Phone to automate incoming calls and keep your business responsive.
Customers speak naturally when they call. AI understands intent and responds quickly — no phone trees or “press 1” menus.
Connect your website or FAQs so AI can answer questions, schedule appointments, and handle routine requests automatically.
Route calls based on what the caller needs — whether it’s a department, service request, or specific employee.
Send confirmations, directions, or helpful links via text during or after a call — making it easy to share important details with customers right away
Let callers simply ask for who they need. AI Receptionist recognizes names and connects them to the right person automatically.
Configure your AI Receptionist directly in the Zoom Phone admin portal. Customize greetings, skills, and call flows in minutes.
Track call volume, caller intent, and how requests are handled so you can improve your customer experience over time.
AI Receptionist answers calls 24/7, helps customers get what they need,
and turns every call into a potential sale — so your team can stay focused
on in-store shoppers.
*Free trial is available to existing Zoom Phone customers at this time.
