What's New

The latest innovations at Zoom you don’t want to miss. 

AI Note-Taking Across All Your Meeting

AI Note-Taking Across All Your Meeting

Use AI Companion to take notes in meetings—not just Zoom. My notes works across third-party meeting platforms like Google Meet, Microsoft Teams, and WebEx, and if enabled, the transcript can be used to enrich the notes you jot down during the session.

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New Agent Desktop for Contact Center Voice

New Agent Desktop for Contact Center Voice

Agents used to hunt for context mid-call. Now the customer’s history, an AI-generated summary, and suggested next steps are all visible when they pick up—no jumping between screens.

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ZVA Voice-to-Zoom Phone Handoff

ZVA Voice-to-Zoom Phone Handoff

When a Zoom virtual agent call transfers to a Zoom Phone agent, the call summary and selected variables are passed along automatically.

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Agentic Retrieval for Gmail and Outlook

Agentic Retrieval for Gmail and Outlook

Connect your Gmail and Outlook accounts to AI Companion 3.0 on the web to use your emails as context for questions and summaries.

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Contact Center Voice Message Recordings for Callbacks

Contact Center Voice Message Recordings for Callbacks

Allow customers to record a short voice message explaining their issue when they request a callback.

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Zoom Workplace for Frontline (Government)

Zoom Workplace for Frontline (Government)

Equip government frontline workers with push-to-talk, video calling, and secure messaging on their mobile devices.

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Zoom AI Companion 3.0: Conversational Work Surface

Zoom AI Companion 3.0: Conversational Work Surface

Interact with a new central hub on the web that integrates Zoom Docs, meeting insights, and web search into a single workspace.

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A new simplified Zoom Workplace app

A new simplified Zoom Workplace app

The refreshed, simplified UI makes it easier for users to navigate, switch between tabs, and maintain control of the layout.

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Custom agents updates for Custom AI Companion

Custom agents updates for Custom AI Companion

Admins can build and deploy Custom agents that connect directly to third-party tools (like Jira or Box) using the Model Context Protocol (MCP), simplifying the complexity of manual, cross-app workflows.

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Zoom Virtual Agent: Voice Tuning

Zoom Virtual Agent: Voice Tuning

You can now easily adjust parameters like stability, speed, and style for your voice agent, giving you more control to refine the voice to match your brand preferences thoughtfully.

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Revenue Accelerator: Win/Loss Analysis

Revenue Accelerator: Win/Loss Analysis

Zoom Revenue Accelerator automatically analyzes closed deals to generate a more complete deal win/loss story (summary, key learnings, customer quotes) directly from sales conversations, reducing the manual effort of post-game analysis.

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Zoom AI Companion

Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.

  • February 2026

My Notes: AI Note-Taking Across Your Meetings

Use AI Companion to take notes in meetings—not just Zoom. My notes works across third-party meeting platforms like Google Meet, Microsoft Teams, and WebEx, giving you personalized summaries based on the notes you jot down during the session.

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My notes
  • February 2026

Transcribe in-person meetings from AI Companion on the Web

  • Start transcribing in-person conversations directly from the AI Companion web interface—no meeting link required. Available for users on AI Companion Basic.
  • You’re having a quick hallway conversation or a lunch brainstorm and want to capture it. Now you can—just open AI Companion on the web, hit transcribe, and get the full context to keep working with afterward.

 

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  • February 2026

Personal Workflows (GA)

  • Automate daily routines like generating weekly win reports or sending post-meeting thank-you notes using simple natural language prompts. Now generally available with additional ready-made templates. Custom AI Companion license holders can also automate workflows in third-party apps like Jira and Salesforce.
  • Instead of spending your first hour catching up, you can now start the day already informed and ready to focus on work that actually matters.

 

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Personal Workflows (GA)
  • February 2026

File Upload for AI Companion on the Web

  • Upload images, PDFs, and text files (up to 10 MB) directly into AI Companion on the web and use them as context for your queries.
  • Before: copy-paste content from a doc, describe an image, hope AI understands. Now: just drag in the file and ask your question. The context is right there.

 

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  • February 2026

Custom Conversation Starters

  • Personalize the quick-action buttons on the AI Companion web interface to match how you actually work, instead of relying on one-size-fits-all prompts.
  • Everyone works differently. Now the shortcuts you see when you open AI Companion are yours—built for your role, your workflow, your priorities.

 

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  • February 2026

Zoom Chat as Context for AI Companion

  • AI Companion on the web now pulls from your Zoom Chat messages (up to 90 days) as context for your queries—alongside meetings and docs.
  • That decision your team made in chat last week? You don’t have to scroll back to find it. AI Companion already has it and can weave it into your next answer.

 

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  • February 2026

Personalized Meeting Summary Templates

  • Individual users can now create their own meeting summary templates directly on the AI Companion web interface—no admin setup required. Available for Custom AI Companion license holders.
  • You want bullet points, not paragraphs. Or a format that feeds straight into your weekly report. Now you set it up once, and every meeting summary comes back exactly the way you need it.

 

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Personalized Meeting Summary Templates
  • February 2026

Third-Party Data Sources for Custom AI Companion

Pull data from up to 10 third-party apps—including Slack, Salesforce, Workday, and Seismic—directly into AI Companion queries. Admins configure which apps are available, and users turn on the ones they need.

When you ask AI Companion a question, the answer doesn’t stop at Zoom. It reaches into Salesforce, Slack, and the other tools where your work actually lives—so you get the full picture, not a partial one.

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  • February 2026

Expanded Availability for AI Companion 3.0

  • AI Companion 3.0 on the web is now available for ZM Plus customers hosted on the US cluster, plus customers using BAA and Customer Managed Key (CMK).

 

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Zoom Workplace

Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later.

  • February 2026

Zoom Enhanced Media

  • A paid add-on for Meetings, Events, and Zoom Rooms that delivers higher bitrate and higher frames-per-second video for customers who need broadcast-quality fidelity.
  • Standard video compression works fine for most calls. But for customers in media, production, or design who need every detail to come through crisp and clear—this is the upgrade they’ve been asking for.

 

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Zoom Enhanced Media
  • February 2026

Dynamic Gallery

  • Zoom automatically optimizes your meeting gallery layout by minimizing wasted space around participants and adjusting tile sizes based on how many people are in the call. You can also shrink your self-view.
  • No more staring at a grid where half the screen is empty background. The people in your meeting actually fill the frame now—so your focus stays where it should.

 

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Dynamic Gallery
  • February 2026

Proactive Workspace Reservation (GA)

  • AI Companion proactively nudges you to book a room or desk when you’re in the office and haven’t reserved one yet—no need to ask. It can also help resolve double-bookings and optimize space usage.
  • You rushed into the office for a meeting and forgot to book a room. Instead of scrambling, AI Companion already spotted the gap and suggests an open space before you even ask.

 

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Proactive Workspace Reservation (GA)

Productivity

  • February 2026

Music Timer and Voting Sessions in Whiteboard

  • Add background music and countdown timers to Whiteboard sessions to keep brainstorms focused and on track. Facilitators can also run dedicated voting sessions with built-in controls.
  • Brainstorms drag on. Silence gets awkward. Now you’ve got a timer keeping everyone honest and music keeping the energy up—and when it’s time to decide, voting happens right there on the board.

 

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Music Timer and Voting Sessions in Whiteboard
  • February 2026

Whiteboard Participation Report

  • Generate reports showing who contributed to a Whiteboard session, with user actions, timestamps, and metrics that distinguish active contributors from view-only participants.
  • You ran a team brainstorm and want to know who actually participated versus who just watched. Now you have the data—and your team has more accountability.

 

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Whiteboard Participation Report
  • February 2026

AI Companion Summaries in Scheduler

  • View AI Companion meeting summaries directly in the Scheduled Events tab within Zoom Workplace—no need to leave Scheduler to review what happened.
  • You booked the meeting through Scheduler, you ran the meeting, and now the recap is right back in Scheduler waiting for you. Everything stays in one place.

 

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AI Companion Summaries in Scheduler

Zoom Video Management

  • February 2026

Embed Recordings and Clips on External Websites

  • Embed Zoom recordings and clips directly on any website—your LMS, intranet, customer portal—using a simple embed code. The original access permissions still apply, so only authorized viewers can watch.
  • No more downloading a video from Zoom, re-uploading it to your LMS, and managing it in two places. One embed code, and the video plays right there on the page—with permissions intact.

 

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Embed Recordings and Clips on External Websites
  • February 2026

In-Video Quizzes and Polls

  • Add quizzes and polls at specific points in a video—after key concepts, at chapter breaks, wherever it makes sense. You can make quizzes mandatory so viewers can’t skip ahead until they answer correctly.
  • Someone hits play on a training video, walks away, comes back, and checks “completed.” That doesn’t fly anymore. Now there’s proof of completion baked right into the video.

 

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In-Video Quizzes and Polls
  • February 2026

EU Cluster Deployment

Zoom Video Management is now available on EU clusters, unlocking access for EMEA customers.

Zoom Webinars & Events

Business Services: Webinars & Events

  • February 2026

AI-Driven Key Moments

  • AI analyzes engagement patterns throughout a webinar—reactions, chat spikes, Q&A surges—and identifies the specific segments that drove the most audience activity. Hosts get a visual timeline showing exactly where attention peaked. Available with Webinars Plus and Events.
  • You used to guess which parts of your webinar landed based on when people dropped off. Now you know exactly which moments resonated—and for recurring series, you can compare across sessions to see what consistently works.

 

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AI-Driven Key Moments
  • February 2026

Learning Certificates for Webinars

  • Design and email custom certificates for up to 5,000 attendees who meet specific criteria, like attending 60 minutes of the webinar or answering quiz questions.
  • Instead of spending hours cross-referencing spreadsheets to see who earned a credit, simplify that process directly on Zoom.

 

Watch demo
Learning Certificates for Webinars

Zoom for Sales

Business Services: Zoom for Sales

  • February 2026

Automatic Email Sync to Salesforce

  • Every customer email captured in Zoom Revenue Accelerator now automatically syncs to Salesforce and links to the right opportunity—no manual logging required.
  • Last month we added non-recorded meetings. Now emails are covered too. Your deal timeline in Salesforce stays complete and accurate without anyone lifting a finger.

 

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Automatic Email Sync to Salesforce
  • February 2026

One-Sided Recording for ZRA and Autodialer

  • Capture only the rep’s side of a conversation in Zoom Revenue Accelerator and Autodialer, unlocking transcripts, coaching data, and analytics in regions where customer audio can’t be recorded.
  • Compliance restrictions used to mean zero call data. Now your team still gets transcripts, insights, and coaching—even when the customer side stays private.

 

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One-Sided Recording for ZRA and Autodialer
  • February 2026

Outreach Integration: Multi-Instance Support

  • Zoom Autodialer now supports multiple Outreach instances, so customers with complex org structures can connect every team without integration blockers.
  • One Outreach instance per org was a ceiling. Now every team plugs in seamlessly—smoother workflows, unified data, no workarounds.

 

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Outreach Integration: Multi-Instance Support

Zoom CX

Business Services: Zoom CX

  • February 2026

Line and Telegram Integrations for Zoom Contact Center

  • Add Line and Telegram as messaging channels in Zoom Contact Center. Admins can configure flows, route messages into existing queues, and agents can send and receive messages and images—all within the same interface they already use.
  • Now you can meet your customers where they already are—without juggling separate tools.

 

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Line and Telegram Integrations for Zoom Contact Center
  • February 2026

New Agent Desktop

  • A redesigned agent experience for voice interactions in Zoom Contact Center. The updated layout puts real-time AI suggestions, customer history, and engagement summaries front and center—right where agents need them during a live call.
  • Agents used to hunt for context mid-call. Now the customer’s history, AI-generated summary, and suggested next steps are all visible the moment they pick up—no jumping between screens.

 

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New Agent Desktop for Voice
  • February 2026

Granular Permissions for User Management

  • Platform admins can now control which sections of user settings are visible and editable for other admins—including queues, skills, intents, channel settings, and policies. Controls apply across both user profiles and templates.
  • Large enterprises need to delegate admin tasks without overexposing sensitive settings. Now you hand off exactly the right level of access—nothing more, nothing less.

 

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Granular Permissions for User Management
  • February 2026

Customer Profiles in Address Book

  • When an agent initiates or receives a call or chat from a saved contact, a customer profile panel automatically appears—showing historical interactions, engagement summaries, and open context.
  • No more asking “Can you remind me what we discussed last time?” The agent already has it—right there on screen, the second the call connects.

 

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Customer Profiles in Address Book

Zoom Virtual Agent

Our powerful AI-first work platform offers mission-critical applications that help consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

  • February 2026

Real-Time Language Detection and Translation

  • ZVA now detects and translates language changes mid-conversation in chat. If a customer switches languages partway through, the virtual agent follows along automatically.
  • Real support conversations aren’t monolingual. A customer starts in English, switches to Spanish for a technical term, and expects to be understood. Now they are.

 

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Real-Time Language Detection and Translation
  • February 2026

New Language Support

  • ZVA now supports Chinese Traditional, Cantonese, Russian, and Malay—with fully localized chat experiences and natural-sounding voice actors.
  • Global customers expect support in their language. Four more markets just got a native experience.

 

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New Language Support
  • February 2026

ZVA Voice-to-Zoom Phone Handoff

  • When a virtual agent call transfers to a Zoom Phone agent, the call summary and selected variables are passed along automatically. Agents see the context before they even say hello. Requires Zoom Phone Power Pack.
  • When customers call back or get transferred, agents already know what’s going on. No “Can you start from the beginning?”—just a smooth pickup right where the virtual agent left off.

 

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ZVA Voice-to-Zoom Phone Handoff
  • February 2026

ZVA Voice Call Recording

  • ZVA now supports call recording for virtual agent interactions originating from Zoom Phone. Recorded calls are automatically stored in CX Analytics with full transcripts.
  • You can’t improve what you can’t see. Now admins can listen back, read transcripts, and fine-tune their virtual agent based on real conversations—not guesswork.

 

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ZVA Voice Call Recording
  • February 2026

Shopify Integration

  • Connect ZVA directly to Shopify so customers can check order status, make updates, or take action on orders through the virtual agent—without reaching a live person.
  • A customer wants to know where their order is. Instead of waiting in a queue, they ask the virtual agent and get an instant, accurate answer pulled straight from Shopify.

 

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Shopify Integration
  • February 2026

Box Knowledge Base Integration

  • Add Box as a knowledge base source for ZVA, using Box’s native file picker for a familiar and secure selection experience.
  • Your support content already lives in Box. Now your virtual agent can tap into it directly—no migration, no duplicate files, no extra maintenance.

 

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Box Knowledge Base Integration
  • February 2026

ZVA on WhatsApp and Facebook Messenger

  • Deploy AI-powered chat agents on WhatsApp and Facebook Messenger channels in Zoom Contact Center—going beyond the previous classic chatbot-only limitation.
  • Customers already live on WhatsApp and Messenger. Now your AI agent meets them there with the same quality experience they’d get on your website.

 

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ZVA on WhatsApp and Facebook Messenger

Industry Solutions

Industries & Open Ecosystem

  • February 2026

Workplace for Clinicians: Epic Integration

  • Zoom Workplace for Clinicians is now natively integrated with Epic Haiku (mobile) and Epic Hyperspace (desktop). AI-powered ambient voice recognition captures clinical notes directly within Epic workflows, and documentation syncs automatically for review and sign-off.
  • Clinicians spend hours on after-hours charting. Now clinical notes are captured during the appointment and land directly in Epic—ready for review, not re-creation.

 

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Zoom Workplace for Frontline (Government)
  • February 2026

VizRT for Zoom Meetings and Rooms

  • VizRT brings broadcast-quality visuals to Zoom. Interactify for Zoom Meetings adds branded overlays, logos, and name tags during meetings. Captivate for Zoom Rooms delivers augmented-reality 3D graphics and visual dashboards.
  • Your all-hands or customer event just went from standard video call to polished broadcast—without leaving Zoom or hiring a production crew.

 

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Canvas Connector for Education
  • February 2026

UKG Pro WFM Integration for Zoom CX

  • Agents can view time-off balances and submit schedule requests directly in Zoom Contact Center, with updates flowing seamlessly into UKG Pro Workforce Management.
  • Contact center agents juggling two systems for scheduling is a recipe for errors and frustration. Now it all happens in one place—right where they’re already working.

 

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UKG Pro
  • February 2026

Education: Hero Prompts and LTI Deep Linking

  • AI Companion on the web now includes education-specific hero prompts for faculty, staff, and students—like generating quizzes or lecture summaries. LTI deep linking also lets educators embed Zoom tools directly into learning management system assignments.
  • Professors can generate a quiz from a lecture recording. Students can summarize readings before class. And it all connects directly to Canvas, Moodle, or Blackboard—right where students already work.

 

  • February 2026

RTMS SDK 1.0 for Node.js and Python

  • Developers can now connect AI applications to real-time audio, video, and transcription streams across Zoom Meetings, Webinars, and Video SDK using the RTMS SDK—now live on GitHub.
  • Building a real-time tutoring assistant or a healthcare bot that listens to live calls? The RTMS SDK makes the connection simple—no complex middleware, no custom integrations.

 

  • February 2026

Zoom for Government and Defense Updates

  • Continued FedRAMP authorization expansion for the Zoom for Government platform, including ZM Plus, RTMS, Zoom Docs, and phone survivability. Zoom for Defense is also adding Zoom Phone and Contact Center authorizations.
  • Government agencies and defense organizations get access to more Zoom tools within their secure, compliant environments—closing the gap between commercial and public-sector capabilities.

 

Bonsai

  • February 2026

Sync Zoom Meetings to Bonsai

  • Bonsai is Zoom’s client management platform that helps you manage all client work from first meeting to getting paid.
  • Keep all your client interactions in one place by syncing Zoom meetings, transcripts, and AI summaries directly to Bonsai.

 

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Sync Zoom Meetings to Bonsai

Zoom AI Companion

Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.

  • January 2026

Agentic Retrieval for Gmail and Outlook

  • Connect your Gmail and Outlook accounts to AI Companion 3.0 on the web to use your emails as context for questions and summaries.
  • You know the answer is in an email somewhere, but you can’t remember which thread. Now AI Companion 3.0 finds it for you, so you stop searching and start working.

 

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Agentic Retrieval

Zoom Workplace

Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later.

  • January 2026

Generate Whiteboards from Zoom Content

  • Create a visual map or flowchart instantly by giving AI Companion context from your Zoom Meetings, Docs, or Zoom Chat threads.
  • Blank canvases are intimidating. Instead of starting from scratch, you get a structured head start based on the conversations you’ve already had.

 

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Generate Whiteboards from Zoom Content
  • January 2026

AI Image Conversion for Whiteboard

  • Convert a photo of a physical whiteboard into a digital, editable canvas with distinct objects.
  • That brilliant diagram on the conference room wall doesn't have to die there. Snap a picture, digitize it, and keep iterating with the team remotely.

 

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AI Image Conversion for Whiteboard
  • January 2026

Embed Clips on Third-Party Sites

  • Embed your Zoom Clips directly onto third-party websites, intranets, or learning platforms using simple code.
  • Stop requiring people to click away to watch a video. Meet your audience where they already are—whether that’s your company wiki or a marketing landing page.

 

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Embed Clips on Third-Party Sites
  • January 2026

Zoom for Cisco Rooms

  • Zoom and Cisco are partnering to provide customers with more choice and flexibility with Zoom for Cisco Rooms, giving customers the same high-quality Zoom Meetings experience on Cisco hardware, now available. Customers can now use Zoom Meeting features like AI Companion, breakout rooms, reactions, and chat, all on their existing Cisco Rooms..

 

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Zoom for Cisco Rooms

Zoom Webinars & Events

  • January 2026

Learning Certificates for Webinars

  • Design and email custom certificates to attendees who meet specific criteria, like attending 60 minutes of the webinar or answering quiz questions.
  • Instead of spending hours cross-referencing spreadsheets to see who earned a credit, simplify that process directly on Zoom.

 

Learn more
Learning Certificates for Webinars
  • January 2026

Company Insights for Events

  • Group attendees by their business email domains to see exactly which organizations are engaging with your events.
  • Sales teams don’t sell to individual email addresses—they sell to accounts. See clearly when a whole team from a target prospect shows up.

 

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Company Insights for Events
  • January 2026

Event Engagement Score

  • Rate attendee engagement on a 0-10 scale based on actions like chat activity, Q&A participation, and poll responses.
  • "Attended" doesn't mean "listened." Understand who was leaning in, so you can prioritize the leads that are actually interested.

 

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Event Engagement Score

Zoom for Sales

  • January 2026

Channel Notifications for Zoom Revenue Accelerator

  • Route notifications—like deal wins, risks, or new recordings—directly to shared channels in Zoom Chat or Slack.
  • Critical updates shouldn't be buried in one person's inbox. The whole account team sees the news instantly, where they’re already collaborating.

 

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Channel Notifications for Zoom Revenue Accelerator
  • January 2026

HubSpot Integration for Zoom Auto Dialer

  • Pull HubSpot contact segments directly into the Auto Dialer and log every call, meeting, and email back to the CRM automatically.
  • Switching tabs kills momentum. Your sellers stay in one flow, powering through their list without the "copy-paste" tax.

 

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HubSpot Integration for Zoom Auto Dialer
  • January 2026

CRM APIs for Revenue Accelerator

  • Programmatically sync deal, contact, and lead data between Zoom Revenue Accelerator and your supported CRM and BI tools.
  • No more manual exports to build a forecast. Your data flows automatically between systems, giving you a real-time view of pipeline health.

 

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CRM APIs for Revenue Accelerator

Zoom CX

Zoom CX

  • January 2026

Voice Message Recordings for Callbacks

  • Allow customers to record a short voice message explaining their issue when they request a callback.
  • "Can you repeat the problem?" is a bad way to start a support call. Agents listen to the context first and greet the customer with a solution.

 

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Voice Message Recordings for Callbacks
  • January 2026

Group SMS Messaging

  • Add up to eight additional participants—like internal experts or family members—to a single SMS support thread.
  • Sometimes solving a problem takes a village. Bring in the right subject matter expert immediately without playing telephone across different channels.

 

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Group SMS Messaging
  • January 2026

Email Channel Support in CTI

  • Send, receive, and manage customer emails directly within the Salesforce CTI connector.
  • Agents shouldn't have to leave their primary workspace just to send an email. Keep all interactions centralized so nothing slips through the cracks.

 

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Email Channel Support in CTI
  • January 2026

Queue Visibility for Transfers

  • See exactly how many agents are ready or busy in a specific queue before you transfer a customer.
  • Blind transfers frustrate everyone. Now you know if you're sending a customer to help or to hold.

 

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Queue Visibility for Transfers
  • January 2026

Workforce Management in Zoom Workplace

  • View schedules, submit time-off requests, and check agent boards directly within the Zoom Workplace app.
  • Managing your shift shouldn’t require a separate login. Agents get everything they need in the app they use to do their job.

 

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Workforce Management in Zoom Workplace
  • January 2026

Coaching Sessions for Quality Management

  • Create coaching modules directly from scorecard data to help agents improve on specific skills.
  • Feedback without action is just noise. Turn evaluation insights into structured coaching to help your agents actually get better.

 

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Coaching Sessions for Quality Management
  • January 2026

Change Log for Virtual Agents

  • View a comprehensive log of additions, deletions, and modifications when publishing changes to your virtual agent.
  • "Who changed that?" is a scary question in production. Now you have a clear audit trail and accountability before anything goes live.

 

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Change Log for Virtual Agents
  • January 2026

Enhanced Knowledge Coaching for Virtual Agents

  • Filter and cluster user queries to spot exactly where your knowledge base is failing to provide answers.
  • Your AI is only as smart as you coach it to be. Stop guessing what to fix and see exactly which questions are stumping your bot.

 

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Enhanced Knowledge Coaching for Virtual Agents
  • January 2026

Analytics Enhancements for Virtual Agents

  • Subscribe to multiple reports in one email and set alerts that trigger only when metrics stray from historical baselines.
  • Data overload is real. Stop checking dashboards and let the system tell you when something is actually broken.

 

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Analytics Enhancements for Virtual Agents
  • January 2026

Expanded Language Support for Virtual Agents

  • Deploy Zoom Virtual Agents that speak and chat natively in Spanish, Catalan, Vietnamese, and Arabic.
  • Your customers want to speak their own language. Now your automated support can answer them fluently, without awkward translations.

 

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Expanded Language Support for Virtual Agents

Industry Solutions

  • January 2026

Zoom Workplace for Frontline (Government)

  • Equip government frontline workers with push-to-talk, video calling, and secure messaging on their mobile devices.
  • Field teams need more than a radio. Give them modern communication tools that keep them connected to headquarters and each other.

 

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Zoom Workplace for Frontline (Government)
  • January 2026

Canvas Connector for Education

  • Students and educators can use conversational prompts to find assignments, grades, and announcements from Canvas in the AI Companion panel.
  • Navigating course materials takes time. Instead of clicking through menus, just ask "what's due Friday?" and get back to studying.

 

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Canvas Connector for Education
  • January 2026

Clinical Notes Enhancements

  • Draft and review clinical notes on mobile devices and send AI-generated documentation directly to your EHR.
  • Care happens at the bedside, not behind a desk. Document visits in the moment so you don't have to catch up on paperwork after hours.

 

Zoom AI Companion

Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.

  • December 2025

Conversational Work Surface

  • Interact with a new central hub on the web that integrates Zoom Docs, meeting insights, and web search into a single workspace.
  • This solves complex problems faster by having a dedicated canvas for AI brainstorming and task completion without switching between apps.

 

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Conversational Work Surface
  • December 2025

Agentic Retrieval

  • Search across Zoom, Google Drive, and Microsoft OneDrive with context-aware intelligence that understands exactly what you need.
  • This reduces time spent hunting for files by surfacing the most critical information instantly, regardless of where it lives.

 

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Agentic Retrieval
  • December 2025

Calendar Integration

  • Join upcoming meetings and access post-meeting assets like summaries and recordings directly from the AI Companion web interface.
  • This streamlines your day by centralizing meeting preparation and follow-up in one location, keeping your workflow uninterrupted.

 

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Calendar Integration
  • December 2025

Writing Mode

  • Draft and refine documents side-by-side with AI, using context from meetings and other docs to generate relevant content.
  • This helps you create high-quality deliverables faster by acting as a collaborative partner that helps structure, edit, and polish your work.

 

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Writing Mode
  • December 2025

Deep Research Mode

  • Generate comprehensive reports by analyzing multiple documents, meetings, and web sources to synthesize complex topics. Available only with a Custom AI Companion license.
  • This allows you to gain deep insights quickly without manually sifting through mountains of data, perfect for strategic planning and market analysis.

 

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Deep Research Mode
  • December 2025

AI Companion in Slack

  • Bring the power of AI Companion directly into your Slack experience through a convenient side-panel app (requires Custom AI Companion paid add-on).
  • Streamline routine workflows and get fast insights from your Zoom Meetings, Zoom Phone calls, Slack messages, and more.

 

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AI Companion in Slack

Zoom Workplace

Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later.

  • December 2025

Simplified UI for Zoom Workplace

  • Zoom Workplace app: A refreshed, simplified look makes it easier to navigate, switch between tabs, and maintain control of the layout.
  • Zoom Meetings: An enhanced, streamlined in-meeting experience with a simplified toolbar, consolidated user settings, and organized host tools, helps users access and personalize experiences across mobile and desktop.
  • Zoom Chat: A refreshed, cleaner design that’s consistent across desktop, mobile, and web, making it easier than ever to stay connected and organized.

 

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Simplified UI for Zoom Workplace
  • December 2025

Hub Auto-Enabled

  • A single, easy-to-navigate place for accessing and managing content across Zoom Workplace will now be enabled by default for online users (expected to expand to all other users in February 2026) serving as a new home base for work.
  • AI Companion capabilities allow users to quickly gather insights, pull information from Zoom files and third parties assets, and generate new content

 

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Hub Auto-Enabled
  • December 2025

Automatic Task Creation for Zoom Phone

  • Automatically convert action items from call summaries and voicemails into Zoom Tasks, assigning owners and deadlines without lifting a finger.
  • This ensures critical follow-ups aren't lost in your call history, driving accountability and allowing teams to focus on taking action immediately rather than administrative tracking.

 

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Automatic Task Creation for Zoom Phone

Productivity

  • December 2025

AI Companion 3.0 in Zoom Docs

  • Jumpstart document creation with the same conversational intelligence found on the web surface, using Writing Mode to co-create content and Deep Research Mode to generate comprehensive reports.
  • This saves time on drafting and refining content, allowing you to easily export documents into multiple formats and collaborate with colleagues more efficiently.

 

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AI Companion 3.0 in Zoom Docs
  • December 2025

Populate Data Table Columns with AI Companion

  • Streamline data entry by having AI Companion automatically populate table columns in Docs based on context from your meetings.
  • This reduces manual input errors and ensures consistent, accurate information is captured for feedback reports, meeting materials, and project trackers.

 

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Populate Data Table Columns with AI Companion
  • December 2025

Help Me Read

  • Digest long documents quickly with AI-generated overviews and mind maps that highlight core ideas, key arguments, and relevance.
  • These insights help you understand complex content in seconds, improving decision-making speed and ensuring you grasp what matters most without reading every word.

 

Learn more
Help Me Read
  • December 2025

Page-Level Sharing

  • Grant access to specific pages within a Zoom Doc without sharing the entire file, giving you granular control over who sees what.
  • This allows for safer collaboration with stakeholders on relevant sections only, protecting sensitive data located elsewhere in the document.

 

Learn more
Page-Level Sharing
  • December 2025

Subscribe to Doc Updates

  • Stay informed about changes to critical documents by subscribing to updates, receiving notifications via email or in-app whenever edits are made.
  • This keeps everyone looped in automatically, ensuring stakeholders are always aligned on the latest version without manual follow-up.

 

Learn more
Subscribe to Doc Updates
  • December 2025

Hub AI

  • Leverage AI directly within Zoom Hub to find, summarize, and generate content across all your stored files using simple prompts.
  • This transforms your file repository into an intelligent knowledge base, allowing you to instantly retrieve specific information without opening individual files.

 

Learn more
Hub AI
  • December 2025

Individual Whiteboard Mode

  • Launch a whiteboard session where each participant gets their own private canvas to work on, perfect for focused individual brainstorming or assessments.
  • Facilitators can monitor progress in real-time and provide feedback privately, creating a better environment for personalized learning and contribution.

 

Learn more
Individual Whiteboard Mode
  • December 2025

Save Annotations to Whiteboard

  • Instantly convert meeting annotations into a persistent Zoom Whiteboard with a single click, preserving fleeting sketches for future reference.
  • This bridges the gap between ad-hoc annotation and structured brainstorming, allowing teams to continue iterating on ideas after the meeting ends.

 

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Save Annotations to Whiteboard

Zoom Spaces

  • December 2025

Improved Voice Commands for Zoom Rooms

  • Control your meeting environment with expanded "Hey Zoomie" voice commands, now including controls for audio volume, camera, and captions.
  • This allows users to manage room settings hands-free and ask "how-to" questions for instant support, reducing the need for IT assistance during meetings.

 

Learn more

Zoom Video Management

  • December 2025

Video Transcript Search

  • Search for specific keywords within video transcripts to instantly find the exact moment a topic was discussed in a recording.
  • This turns your video library into a searchable knowledge base, saving users time by allowing them to jump directly to relevant timestamps instead of watching the full video.

 

Learn more
Video Transcript Search

Business Services

Business Services: Webinars & Events

  • December 2025

Simplified Webinar Setup

  • Launch webinars faster with a redesigned setup flow that mirrors the attendee journey, allowing you to start with essentials and add advanced features only when needed.
  • This intuitive workflow reduces the learning curve for new hosts and shortens setup time, making it easier to scale your event program.

 

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Simplified Webinar Setup
  • December 2025

Cross-Event Analytics

  • View performance trends across all your events in a single dashboard, identifying which topics and formats resonate most with your audience.
  • This comprehensive view helps marketing teams prove ROI to leadership and pinpoint their most engaged audience members for faster sales follow-up.

 

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Cross-Event Analytics

Business Services

Business Services: Zoom for Sales

  • December 2025

Log Non-Recorded Calendar Events in Salesforce

  • Keep every customer touchpoint visible, even the ones that aren’t recorded. Now, non‑recorded meetings from your calendar automatically sync to Salesforce, giving you a complete, accurate deal timeline without the manual data entry.
  • Sales leaders gain a real‑time view of deal activity for sharper forecasting, while admins can maintain privacy for internal meetings. It’s automated accuracy that keeps your pipeline honest.

 

Learn more
Log Non-Recorded Calendar Events in Salesforce
  • December 2025

Modifiable Custom Briefs

  • Make every recap count. With Modifiable Custom Briefs, you can fine‑tune meeting summaries or ask AI Companion to instantly tailor them for your audience, whether it’s a quick internal update or a detailed client follow‑up.
  • Reps can personalize tone and focus while staying on‑brand with templates, turning every summary into a polished, actionable brief that moves deals forward.

 

Learn more
Modifiable Custom Briefs
  • December 2025

Scheduled Callbacks for Auto Dialer

  • Schedule callbacks for a specific date and time with a few clicks, placing the call in a "snooze" state until it's time to reconnect.
  • This simplifies follow-up workflows for sellers, ensuring they connect with prospects when they are most likely to answer and never miss a promised callback time.

 

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Scheduled Callbacks for Auto Dialer
  • December 2025

Auto Dialer: Japan Expansion

  • Bring AI-powered sales calling to your teams in Japan, allowing them to reach more local prospects with outbound calls to local phone numbers.
  • This expansion strengthens the unified sales platform approach, helping global teams connect faster and accelerate pipeline growth in key markets.

 

Learn more
Auto Dialer: Japan Expansion

Business Services

Business Services: Zoom CX

  • December 2025

Zoom Virtual Agent: Epic Integration through SpinSci

  • Connect Zoom Virtual Agent directly to Electronic Health Record (EHR) systems like Epic to securely automate critical healthcare workflows.
  • This reduces the workload on healthcare staff by automating high-volume tasks like appointment scheduling and prescription refills without compromising compliance.

 

Learn more
Zoom Virtual Agent: Epic Integration through SpinSci
  • December 2025

Zoom Virtual Agent: Coval available on ISV Exchange

  • Validate, test, and monitor your Zoom Virtual Agent interactions with Coval's AI-powered simulation tool, now available directly through Zoom ISV Exchange.
  • Coval helps accelerate deployment cycles through automated quality assurance, ensuring a seamless customer experience from day one.

 

Learn more
Zoom Virtual Agent: Coval available on ISV Exchange
  • December 2025

Zoom Virtual Agent: Agent Tracing

  • Gain end-to-end visibility into every step of a virtual agent interaction, from query formation to the final response and tool triggering.
  • This transparency allows admins to troubleshoot issues faster and optimize flows with confidence, building trust in the AI's decision-making process.

 

Learn more
Zoom Virtual Agent: Agent Tracing
  • December 2025

Zoom Virtual Agent: Analytics Enhancements

  • New metrics track non-interactive sessions, message volumes, and direct user feedback to give a clearer picture of engagement quality.
  • These insights help teams identify early drop-offs and conversational friction points, enabling data-driven improvements that boost resolution rates.

 

Learn more
Zoom Virtual Agent: Analytics Enhancements
  • December 2025

Zoom Virtual Agent: Attachment Support for Chat

  • Enable customers and agents to share files directly within chat interactions on platforms like Zendesk and Intercom, solving problems faster.
  • This creates a smoother support experience by allowing users to exchange screenshots or forms without switching channels or tools.

 

Learn more
Zoom Virtual Agent: Attachment Support for Chat
  • December 2025

Real-Time Translation for CTI

  • Translate incoming and outgoing messages in real-time across SMS, web chat, and social channels directly within your CRM interface.
  • This empowers agents to support global customers in their native language, removing language barriers and allowing teams to scale their reach effectively.

 

Learn more
Real-Time Translation for CTI
  • December 2025

Video Engagement Support for Mobile App

  • Agents can now receive and initiate video calls directly from the Zoom Contact Center mobile app, allowing for flexible support while on the go.
  • This ensures agents have access to standard engagement controls like camera and audio, enabling faster issue resolution from anywhere.

 

Learn more
Video Engagement Support for Mobile App
  • December 2025

Telegram Integration for ZCC

  • Integrate Telegram direct messages as a new channel in Zoom Contact Center, allowing you to engage with customers on their preferred platform.
  • This expands your support reach, enabling agents to send and receive messages and images seamlessly within their existing workflow.

 

Learn more
  • December 2025

Wrap-Up Duration for Messaging & Email

  • Set a specific wrap-up time for agents after messaging or email interactions, preventing new inquiries from routing immediately.
  • This gives agents the necessary time to complete administrative tasks and mentally reset, improving well-being and ensuring post-interaction work is accurate.

 

Learn more
  • December 2025

Cobrowse for Mobile Browsers

  • Extend co-browsing capabilities to mobile devices, allowing agents to see and guide customers through websites on iOS and Android.
  • This provides a seamless support experience for customers on mobile, helping them complete applications and forms with real-time assistance.

 

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Cobrowse for Mobile Browsers

Industry Solutions

  • December 2025

Zoom for Defense

  • A specialized, IL-4 authorized extension of Zoom for Government, purpose-built to meet the Department of Defense's rigorous security requirements.
  • This allows defense agencies to leverage modern collaboration tools like meetings and chat within a secure environment that adheres to strict NIPRNet standards.

 

Learn more
Zoom for Defense
  • December 2025

Zoom Workplace for Frontline Enhancements

  • New features including CSV uploads for shift management and a floating push-to-talk experience designed to boost frontline productivity.
  • These updates streamline shift scheduling for managers and ensure instant communication is always accessible for workers without blocking other tasks.

 

Learn more
  • December 2025

Real-Time Media Streams (RTMS) for Video SDK

  • Developers can now build custom video experiences that tap into live audio, video, and transcription streams directly via the Video SDK.
  • This opens up new possibilities for building advanced AI applications, such as real-time tutoring assistants or healthcare bots, without complex integrations.

 

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Real-Time Media Streams (RTMS) for Video SDK

Zoom AI Companion

Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.

  • November 2025

Custom agents updates for Custom AI Companion

  • Admins can build and deploy Custom agents that connect directly to third-party tools (like Jira or Box) using the Model Context Protocol (MCP), simplifying the complexity of manual, cross-app workflows. (Available with Custom AI Companion add-on)
  • This capability makes AI Companion organizationally specific, empowering it to pull data and take action across apps to complete complex, tailored tasks for your users.
  • Zoom App developers can also leverage this capability to connect their apps to remote MCP servers inside the Zoom App Marketplace or build new MCP-powered apps in AI Studio.

 

Learn more
custom agent builder
  • November 2025

Salesforce Connector and Knowledge Base Updates

  • The enhanced Salesforce connector enables users to query customer data stored in Salesforce, providing real-time insights during meetings and eliminating the need to toggle between tools for critical customer context. (Available with Custom AI Companion add-on)
  • Sellers and service teams can gain instant access to the context they need, strengthening the link between customer conversations and CRM data, which enables faster and more informed decisions.

 

Learn more
Knowledge Base Updates

Zoom Workplace

Zoom Workplace: Communications

Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later.

  • November 2025

Enterprise Spam Registration for Zoom Phone

  • Register your account numbers with major mobile carriers in the US and Canada to protect your outbound identity, significantly reducing the likelihood of your calls being mislabeled as spam.
  • This helps improve your answer rates and builds trust with callers, which is crucial for high-volume outbound calling operations.

 

Learn more
Enterprise Spam Registration for Zoom Phone
  • November 2025

Real-time Call Summaries in Zoom Docs

  • You can manually or automatically create a Zoom Doc populated with the call summary, action items, and next steps right after any Zoom Phone call with AI Companion enabled, solving the problem of manually capturing and sharing call takeaways.
  • All your call-related documents are now centralized in a new "My Calls" section in Zoom Docs, ensuring everyone is on the same page and follow-ups are easily tracked.

 

Learn more
  • November 2025

Updated Contacts Experience

  • We've simplified the contacts UI with a split-screen layout and improved search, making it faster and more intuitive to find the right person and initiate workplace conversations.
  • The updated terminology and richer descriptions clarify organizational relationships, helping teams connect and collaborate more effectively.

 

Updated Contacts Experience
  • November 2025

Custom Branding for Scheduler Emails

  • This feature allows you to apply your booking page logo and customize font styles/colors to the header of attendee emails, creating a polished and on-brand experience at every touchpoint.
  • Deliver professionalism and build trust by reflecting the host’s professional identity in every confirmation, reminder, or update sent to the attendee.

 

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Custom Branding for Scheduler Emails

Productivity

  • November 2025

Create Clips from Meeting Recordings

  • You can now generate short, shareable clips directly from meeting recordings using a built-in editor with options for custom segments, smart chapters, or highlights, eliminating the time-consuming task of manually editing videos.
  • Teams can share insights more quickly and support alignment among colleagues without requiring everyone to watch the full recording, driving better meeting outcomes.

 

Learn more
Create Clips from Meeting Recordings

Business Services

Business Services: Webinars & Events

  • November 2025

Simulive: Automated Polls & Quizzes

  • Organizers can now pre-schedule polls and quizzes to launch automatically at specific times during a Simulive playback, addressing the issue of audience engagement in recorded sessions.
  • This makes Simulive playbacks as interactive as live sessions, allowing you to run more webinars and scale your event content without needing a host to launch polls manually.

 

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Simulive: Automated Polls & Quizzes
  • November 2025

Multi-session Event Analytics

  • A new clean dashboard tracks attendance and engagement across every session in multi-day events, eliminating the need to export and piece together performance data manually.
  • Organizers gain a better understanding of which content and speakers drive the most engagement, enabling them to optimize future events and demonstrate ROI to leadership.

 

Learn more
Multi-session Event Analytics
  • November 2025

Video-on-demand Analytics

  • The new dashboard tracks viewer behavior across all video channels and individual video recordings (total views, unique views, watch-time), solving the problem of tracking content performance manually.
  • Hosts gain better insights to identify top-performing content, leading to smarter content decisions and clear ROI from your video strategy.

 

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Video-on-demand Analytics

Business Services

Business Services: Zoom for Sales

  • November 2025

Revenue Accelerator: Win/Loss Analysis

  • Zoom Revenue Accelerator automatically analyzes closed deals to generate a more complete deal win/loss story (summary, key learnings, customer quotes) directly from sales conversations, reducing the manual effort of post-game analysis.
  • This provides every rep and manager with objective evidence of what worked and what didn't, serving as a built-in sales analyst for coaching, which helps teams learn from every deal.

 

Learn more
Revenue Accelerator: Win/Loss Analysis
  • November 2025

Revenue Accelerator: Account List and Overview

  • This unified dashboard consolidates CRM data, conversation insights, and deal activity, automatically providing you with a more complete picture of account health signals across your entire book of business.
  • Sellers and leaders can quickly assess risks, prioritize goals, and use the enhanced "Ask Anything" feature to course-correct before deals stall or forecasts are missed.

 

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Revenue Accelerator: Account List and Overview
  • November 2025

Revenue Accelerator: Pre-Meeting Consent Enhancements

  • This feature provides a customizable consent screen before participants join Zoom, Microsoft Teams, or Google Meet meetings that will be recorded with Zoom Revenue Accelerator, allowing meeting participants to approve or decline recording.
  • It supports the customizable compliance often needed by teams in more regulated industries such as finance, healthcare, and government .

 

Learn more
Revenue Accelerator: Pre-Meeting Consent Enhancements

Business Services

Business Services: Zoom CX

  • November 2025

Zoom Virtual Agent: Templates for HR, Real Estate, and E-Commerce

  • We've expanded the library of industry-specific Virtual Agent templates (for HR, Real Estate, and E-commerce) that are pre-configured with industry knowledge and skills, accelerating the virtual agent build-out process.
  • Customers achieve a faster time to value by customizing and activating these ready-to-launch agents with real-world use cases specific to their industry.

 

Learn more
Zoom Virtual Agent: Templates for HR, Real Estate, and E-Commerce
  • November 2025

Zoom Virtual Agent: Engagement Event Logs

  • Admins now get a chronological, second-by-second log of every AI-driven interactions (customer actions, agent responses, system triggers), solving the problem of limited visibility beyond summaries or transcripts.
  • This tool makes troubleshooting and optimization significantly easier, allowing admins to spot exactly where an interaction slowed, failed to escalate, or took an unexpected turn.

 

Learn more
  • November 2025

Zoom Virtual Agent: Enhanced Preview Experience

  • This feature enables admins to pass real test variables (like user name, product type, or region) directly into the preview tool, eliminating the need for hard-coded data during testing.
  • Teams can save time and reduce errors by previewing realistic, personalized conversations for both chat and voice agents to verify behavior before launch.

 

Learn more
  • November 2025

Zoom Virtual Agent: Voice Tuning

  • You can now easily adjust parameters like stability, speed, and style for your voice agent, giving you more control to refine the voice to match your brand preferences thoughtfully.
  • The result is a much more natural, authentic, and satisfactory caller experience.

 

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Zoom Virtual Agent: Voice Tuning
  • November 2025

Zoom Virtual Agent for Voice and Chat: Deep integration with MSD, Intercom, Gorgias

  • Deep CRM integration now allows Virtual Agent to not only create new tickets but also view, open, and update existing tickets in Microsoft Dynamics, Intercom, and Gorgias, expanding capabilities beyond simple ticket creation.
  • This empowers agents to manage support issues and complete the end-to-end virtual agent experience without needing to switch to external systems, reducing friction and saving time.

 

Learn more
  • November 2025

Microsoft Teams & Slack as a Channel

  • Slack and Microsoft Teams can now be integrated directly into Zoom Contact Center as a messaging channel, solving the problem of employees needing to switch tools for internal help desk support.
  • Managers gain complete visibility and control (e.g., conversation history, transfers), and all engagement data flows natively into ZCC reporting and logs.

 

Learn more
  • November 2025

Work Item Routing

  • This feature automatically routes non-conversational tasks (e.g., follow-ups, case updates) to contact center agents just like live engagements, solving the problem of inconsistent or manual handling of critical offline work.
  • It helps keep agents on track with their work items and gives managers more visibility into the time spent on them, helping to ensure that nothing falls through the cracks and boosting operational efficiency.

 

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Work Item Routing

Industry Solutions

  • November 2025

Healthcare: EHR Integration Open API

  • The integration with Novelvox enables Direct-to-Record Documentation, allowing clinicians to send AI-generated clinical notes directly into their EHR systems for review and signature, bypassing the manual copy-paste step.
  • It drives interoperability and helps clinicians reclaim time for patient care by streamlining the documentation process using a secure, standards-based approach.

 

Healthcare: EHR Integration Open API
  • November 2025

Developer Platform: Meeting SDK On-Behalf-Of Token

  • The On-Behalf-Of (OBF) Token is now enforced for companion apps to identify the user they represent, and the Active Apps Notifier clearly displays this association, addressing the issue of anonymous app joins.
  • This builds a more trusted meeting experience, providing participants clarity and giving admins better control over how apps access meeting content.
  • November 2025

Developer Platform: RTMS for Zoom Webinars

  • Real-time Media Streams (RTMS) are now available for Zoom Webinars, providing structured, real-time access to content (transcripts, screen shares) via Zoom APIs and WebSockets.
  • It enables developers to directly capture and process webinar data for AI insights and analytics without relying on Meeting SDK bots or local recordings, which unlocks new application possibilities (e.g., building learning modules in real time).
Developer Platform: RTMS for Zoom Webinars

Zoom Workplace

Get more done and accelerate collaboration effortlessly on a single app. This month, we're introducing new ways to communicate and stay connected.

  • October 2025

Meetings : Live Summary

  • Capture key takeaways and follow the conversation without tedious manual note-taking. If you join late, you can quickly catch up on the conversation.
  • AI Companion provides a live summary of your meeting discussion points and action items in real time. If an agenda is provided, the summary will categorize discussion points to align with the agenda topics.

 

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the agenda topics
  • October 2025

Zoom Chat : Continuous 1:1 Chats in Meetings

  • Eliminate communication silos and never lose context with a single, continuous thread for all your direct messages with another user. This means fewer silos, no lost contacts, and faster follow-ups.
  • Your chat with someone from an instant meeting carries into your 1:1 chat. You can see all past direct messages from that user when you're in a 1:1 meeting with them, and side chats in a larger meeting persist in your 1:1 channel afterward.

 

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Chat followup
  • October 2025

Phone : Mobile Call Queue Management

  • Managing call queues just got easier. Managers and supervisors can now monitor and control their queues directly from the Zoom Workplace mobile app.
  • Whether you’re on the go or just stepped away from your desk, you can:
    • View real-time queue performance and call statistics
    • Check team member availability
    • Adjust queue participation with a single tap

 

Learn more
Mobile Call Queue Management

Productivity

Ideate, create, and deliver effectively with AI-first productivity tools to improve brainstorming, project planning, and decision-making.

  • October 2025

Clips : Clips + AI Avatar in Virtual Waiting Room

  • Enhance the attendee experience and provide pre-meeting context with streamlined simplicity. You can add a unique and custom intro for attendees.
  • Personalize your waiting room with new or existing Zoom Clips. Create your own AI avatar to introduce the meeting topic from the waiting room.

 

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Custom waiting room
  • October 2025

Whiteboard : New Object Type: User Cards

  • Easily assign users to tasks, build organization charts, and track key customer stakeholders with interactive user profile cards. The cards sync in real time, making them fantastic for internal team tracking or customer-facing projects.
  • Search your top Zoom contacts and easily add them to the canvas to create real-time interactive user profile cards.

 

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Whiteboard : New Object Type: User Cards
  • October 2025

Scheduler : Payments - Integration with Stripe

  • Monetize your time quickly by allowing clients to pay seamlessly when they book. Upfront payments help secure your revenue and reduce no-shows, ensuring serious attendees fill your calendar.
  • Clients can book and pay upfront, all within Zoom Scheduler, using the direct Stripe integration. This simplifies your workflow by combining booking, payment, and confirmation into one seamless step. This feature will be available in the US and in the UK.

 

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Payments - Integration with Stripe
  • October 2025

Hub : Hub AI: Create, find, and ask with AI Companion

  • Quickly gather insights from your files, saving time searching and sifting through documents. This provides an AI-first centralized repository to access all your Zoom assets and create content.
  • Select several files and ask AI Companion questions directly about their contents, such as summaries, key points, or even to extract content where you're mentioned. It can pull information from all your Zoom files.

 

Try it out today
Hub AI

Zoom Webinars & Events

Inspire customers and prospects with high-impact events and extend your content's value.

  • October 2025

Analytics Enhancements

  • Gain visual insights to spot engagement trends faster with clearer, unified single and recurring session analytics.
  • Event organizers can quickly understand event performance, with standardized event definitions and visual charts. This new experience is on by default but provides a toggle back to the legacy view before its retirement in late 2025.

 

Learn more
Event Analytics
  • October 2025

AI Summary and AI Companion Attendee Experience

  • Give webinar attendees context when they need it and reduce host interruptions. Late attendees can quickly get caught up using hero prompts, and the first 1,000 attendees can ask questions without interrupting the speaker.
  • Participants can use AI Companion to get AI-generated catch-up summaries if they join late. Hosts receive an editable AI summary post-event that they can include in follow-up emails. Hosts can also control access to AI Companion questions before or during the webinar.

 

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AI Summary and AI Companion Attendee Experience
  • October 2025

Content Generation with AI Companion in 9 Languages

  • Scale your content engine by transforming one-time events into a marketing engine to engage wider, global audiences. This removes the bottleneck for small marketing teams, allowing you to leverage AI to produce high-quality content without waiting for content resources.
  • AI Content Generation is now available in 9 different languages including French, Spanish, German, Italian, Dutch, Portuguese, Mandarin Chinese (Simplified and Traditional), and Japanese. It extends your event content by transforming webinar recordings into multiple marketing assets seamlessly!

 

Learn more

Zoom for Sales

Equip your sellers with more information to reduce sales cycles.

  • October 2025

Custom AI Companion Included in Revenue Accelerator

  • Get personalized intelligence that matches your organization’s sales style and methodology. This brings the power of Custom AI Companion deeper into the sales workflow, optimizing team-wide processes.
  • Custom AI Companion features are now included with an active Revenue Accelerator license at no additional charge. This allows sales teams to build custom agents, personalize agentic skills, and automatically generate deal-specific insights that align with your team's workflow.

 

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Revenue Accelerator
  • October 2025

Auto Dialer

Outreach Integration

  • Complete your Outreach tasks faster directly from Zoom Workplace, helping reduce "toggle tax" and app switching. This helps sellers spend more time connecting with prospects by automating repetitive administrative work.
  • Import prospects from Outreach to create call lists. You can complete Outreach tasks directly in Zoom Workplace, and the outcomes are automatically logged, with disposition types mapped between Zoom Auto Dialer and Outreach to track performance consistently.

 

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ZRA Outreach

Zoom CX

Deliver connected, AI-first experiences designed to increase customer satisfaction and build loyalty. Our approach starts with connection, helping resolve customer issues quickly and making interactions feel personal.

  • October 2025

Zoom Virtual Agent: Bring Your Own Voice

  • Stay true to your brand's voice and create more connected, personalized customer experiences.
  • Admins can name, configure language and accent settings, and adjust voice parameters to create a distinctive voice identity. You can choose from voices in the same way you choose from Zoom's default voices, and easily create multiple cloned voices to fit different purposes and agent personas.

 

Learn more
  • October 2025

AI Trending Topics

  • Easily stay informed at a glance with the most common themes from customer interactions. Leaders can instantly see what's driving volume or dissatisfaction across the entire contact center to improve service.
  • Discover trending topics that agents and virtual agents are discussing with customers. Gain context surrounding the issues that happen most and their root causes.

 

Learn more
  • October 2025

AI Insights for Forecasting

  • Save time spent on the manual work of forecasting and help teams plan with confidence. Designed to make one of the hardest parts of contact center management easier, AI Companion in Workforce Management (WFM) answers questions about previous forecasts and provides insights on accuracy and trends.

 

Learn more
  • October 2025

Group SMS

  • Increase SMS engagement and save time sending messages to multiple numbers in the same interaction. Agents can loop in a colleague, supervisor, or family member of the customer, to streamline support and service.
  • Effortlessly send SMS messages to multiple participants in the same conversation thread. It supports both inbound and outbound group SMS.

 

Learn more

Zoom AI Companion

Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.

  • September 2025

Custom agent builder for the Custom AI Companion add-on

Admins can build powerful, customized AI agents to automate routine company workflows for teams. Automate tasks like technical support for password resets or software installation, reducing manual work for IT and ensuring faster, on-brand service for employees. It also uses the Model Context Protocol (MCP) to integrate data from apps like Linear, Atlassian, Asana, and Box, giving your custom agents real-time, relevant information from your unique external sources.

 

Learn more
custom agent builder
  • September 2025

Custom AI Companion enhancements

Your AI assistant needs access to all your company's information to give you the most accurate and relevant answers. By including data from SharePoint and ServiceNow, responses to AI Companion queries will be more relevant and accurate, so users can interact directly with ServiceNow knowledge bases to get the answers they need quickly.

 

Learn more
  • September 2025

Bring AI Companion to third-party meetings

Take the power of AI Companion with you to meetings outside of Zoom, ensuring you never miss a key insight. Customers on paid Workplace plans no longer need the Custom AI Companion add-on to get this functionality. Get meeting summaries wherever you meet—including Google Meet and Microsoft Teams (with WebEx coming soon). All your meeting summaries are in one place for easy access, and you can simply set up AI Companion to attend a meeting and take notes if you are double-booked.

 

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Bring AI Companion to third-party meetings

Zoom Workplace

Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later.

  • September 2025

Zoom Meetings: Expanded gesture reactions

Express yourself naturally in a virtual meeting without manually clicking a button.. You can easily trigger new animated reactions like thumbs up, hearts, and fireworks just by gesturing with your hands. These reactions work across the desktop, mobile apps, and Zoom for Web, making communication more engaging no matter where you are.

 

See the gestures
expanded gestures
  • September 2025

Zoom Meetings: Video auto-framing

Intelligent tracking keeps you perfectly centered in the video frame, so you don't have to worry about manually shifting your camera. Zoom detects your position and automatically adjusts, so you no longer worry about moving out of view when you shift positions. This helps you easily maintain engagement and visual consistency for your audience.

 

 

Learn more
video autoframing

Productivity

  • September 2025

Zoom Clips: Waiting room clips

Use the waiting time effectively to greet guests or share important information with personalized content. Select any existing clip from your library to instantly personalize your meeting's waiting room. You can even create an AI Avatar clip to greet participants or introduce the meeting's content, saving you time by reusing existing content without leaving Zoom.

  • September 2025

Zoom Whiteboard: Generate a whiteboard from meetings

Turn your conversations into visual, actionable plans the moment your meeting starts. AI Companion can generate collaborative whiteboards directly from the Zoom meeting discussion, summarizing and populating whiteboard templates for you. This streamlines meeting outcomes with visual, editable content for faster follow-up.

Learn more
  • September 2025

Zoom Whiteboard: Generate templates with AI Companion

Skip the blank canvas and start brainstorming and planning instantly with a template personalized for your specific project. You can create multi-frame boards from a simple, natural language prompt. This helps kick off brainstorms with pre-populated information and boosts engagement with built-in quick actions like stickers and timers.

Learn more

Zoom Spaces

  • September 2025

Zoom Spaces: Zoom for Cisco Rooms

Zoom and Cisco are partnering to provide customers with more choice and flexibility with Zoom for Cisco Rooms, giving customers the same high-quality Zoom Meetings experience on Cisco hardware.

Enroll in Beta
ZOOM CISCO
  • September 2025

Pexip for Zoom Rooms

For Zoom Rooms customers needing to join Microsoft Teams meetings, Pexip delivers an in-room experience that includes one-touch joining, wired and wireless content sharing, and full support for dual-screen systems. Meetings via Pexip also support easy lobby bypass, 1080p resolution, and branding personalization tailored to your organization. Pexip is a certified Zoom ISV Exchange partner, so you can get Pexip directly from your Zoom representative. 

Try for free

Business Services

We're bringing more AI power to customer experience, helping agents stay refreshed, automating complex customer journeys, and closing the loop on quality across all channels.

  • September 2025

Logitech certified headsets

Logitech's Zone Wireless 2 and the Zone 305 headsets are now officially certified for Zoom Contact Center, giving agents a high-quality headset.

Learn more
  • September 2025

Cobrowse for video engagements

Easily assist customers with website navigation, form completion, and more. Built-in privacy measures help sensitive personal information stay hidden, while you stay in sync with customers to provide effective support during your engagements. 

Learn more
  • September 2025

Quality management for email engagements

Ensure consistent service quality across all touchpoints, not just voice and chat interactions. Email interactions from Zoom Contact Center can now be analyzed and reviewed within Zoom Quality Management (QM). Users can search the content of emails and complete evaluations for these interactions, helping you maintain high-quality standards across every channel.

Learn more
quality management for email
  • September 2025

Zoom Virtual Agent for voice and chat: Deep integration with Zendesk, ServiceNow, and Salesforce (Virtual Agent)

Manage support issues and complete full ticket workflows without switching between different systems. Zoom Virtual Agent can autonomously create, fetch, and update tickets in your third-party ticketing systems. For chat, this expands to full ticket visibility and management, and for voice, it empowers users to manage support issues without switching to external systems. Customers can now view and update open tickets directly within ZVA. 

 

Learn more
  • September 2025

AI Expert Assist for email

Bring the efficiency and accuracy of AI-powered agent support to one of your most common support channels: email. Agents can access the same real-time knowledge retrieval, guidance, and automation available in voice and messaging, directly in their email workflow. They get AI-recommended “Next Best Actions” based on the latest customer email, with clear highlights showing what triggered each suggestion. Plus, seamless translation means agents can engage customers in any supported language effortlessly.

Learn more
expert assist for email
  • September 2025

AI conversation tags

AI automatically classifies conversations, ensuring the right coaching and analytics are applied every time, eliminating manual work for sales reps. Automatically apply specific scorecards and briefs only to the relevant conversation types. You get both default tags for quick setup and custom tags tailored to your specific business needs.

Learn more
  • September 2025

Customize recorder

Maintain brand consistency and professionalism when recording sales calls, even with third-party meeting providers. You can upload a custom profile image and set the recorder's name, chat prompt, and audio prompt to align with your brand. This is flexible for every meeting, allowing you to tailor customizations to third-party meetings with varying purposes.

  • September 2025

Deal Explorer: Email and SMS

Get a comprehensive picture of deal health by including all critical data, not just meeting notes. You can now ask questions, and Deal Explorer will surface insights from your team's emails and SMS conversations. Review citations show you exactly which conversations the information came from, ensuring you get a more complete picture of deal health, progress, and risks.

Integrate your email
  • September 2025

AI content generation now available in EU infrastructure

Expand your reach and maximize the investment of your event content, now for our customers hosted in the EU. You can now extend the life of your Zoom Events recordings by transforming them into marketing assets. This removes creative barriers by leveraging AI Companion to produce high-quality content, making it easy to scale content generation even with limited teams and resources.

Developer Platform and Integrations

  • September 2025

Zoom CX for Salesforce Service Cloud Voice

Empower agents by bringing the best of Zoom CX directly into their Salesforce environment. Agents can handle Zoom Contact Center voice interactions natively inside Salesforce with centralized intelligent routing. This integration helps improve quality and accuracy with built-in recording, real-time transcription, Quality Management (QM), and Workforce Management (WFM).

 

Learn more
Salesforce
  • September 2025

Cloud recording transcripts and meeting summaries for Video SDK

Enhance your Video SDK application with rich, AI-powered meeting insights from cloud recordings. You can now add meeting transcripts and summaries from cloud recordings directly to your Video SDK app. Give users control over which cloud recording features they want to capture, with summaries containing highlights of key topics discussed, action items, and next steps.

Read more

Zoom AI Companion

Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time. 

  • August 2025

Let AI Companion schedule meetings for you

Transform how you coordinate meetings with agentic AI that works in the background to handle the scheduling complexity.

AI Companion will:

  • Automatically coordinate with attendees when conflicts arise
  • Set up group chats to find mutually available times
  • Handle all the back-and-forth communication via chat and email
  • Keep you informed when input is needed and send you a proposed agenda

 

It's perfect for eliminating the tedious work of finding time slots that work for everyone.

 

  • August 2025

ZM+ deployment option now available

Enable a broader set of models with our new middle-ground AI option Zoom-Hosted Models Plus (ZM+) that extends ZMO capabilities by adding Anthropic models via Amazon Bedrock to the Zoom-hosted models.

This solution offers: 

  • Expanded access to industry-leading AI models features without third-party model processing 
  • Alignment with data residency preferences for supported regions
  • Model processing remains under Zoom's technical control 
  • Contact your sales representative to switch to the ZM+ option
  • August 2025

Updated privacy and security whitepaper

The latest version includes Custom AI Companion features, ZM+ details, and other new AI capabilities. A customer webinar on August 26th will discuss AI privacy and security topics in detail. View the whitepaper.

Register for webinar

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

  • August 2025

Improved Zoom Chat message flow

Streamline your communication with an enhanced new message experience that automatically converts named group chats into channels, reducing DM clutter and giving admins better visibility and control over team conversations.

  • August 2025

Zoom Hub launches

Your central repository for all Zoom files is now available:

  • Access, organize, and manage all Zoom files without leaving the Zoom Workplace app 
  • Create and store Docs, Whiteboards, and Clips in one place
  • Experience seamless content creation with our built-in AI Companion integration 
  • Enjoy universal file management with folders, search, and collaboration features

 

Experience Zoom Hub
Zoom Hub
  • August 2025

Enhanced Zoom Tasks with AI

Let AI Companion organize your workload with smart features including:

  • Auto-grouping of recommended tasks to reduce overwhelm
  • Auto-fill task details to save time on manual entry
  • Smart task lists that organize tasks into matching categories
  • Intelligent suggestions based on your existing tasks and patterns

Productivity

  • August 2025

Guest email collection for Clips

Improve security and compliance while gaining visibility into who views your content by requiring guest viewers to either sign in to Zoom or provide their email before accessing clips. Set requirements at account, group, user, or individual clip levels.

  • August 2025

Localized Scheduler booking pages

Provide a tailored experience for global audiences by automatically formatting dates, times, and notifications in your audience’s preferred language and location, ensuring clear communication across different regions.

Business Services

Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

  • August 2025

Zoom Virtual Agent now for Zoom Phone and a new Concierge use case

Extend ZVA's powerful capabilities to Zoom Phone, enabling 24/7 concierge services that can:

  • Answer questions, book appointments, and route calls intelligently
  • Provide conversational experiences that feel natural and on-brand
  • Handle routine calls without traditional phone trees
  • Turn every call into an opportunity with personalized responses

 

Learn more
  • August 2025

Enhanced Zoom Virtual Agent admin experience

New in-product help bar provides onboarding guides, support articles, release notes, and instructional videos directly within the admin interface for streamlined onboarding, support, and admin best practices. 

Learn more
  • August 2025

Unified customer journey analytics

See the complete story from Zoom Virtual Agent to Zoom Contact Center with unified analytics that track customer interactions across both AI and human agents, including escalation points and outcomes.

  • August 2025

AI adherence insights for Zoom Workforce Management

Monitor agent adherence trends with AI-generated pattern analysis for root cause identification, and data-driven insights for smarter staffing decisions.

  • August 2025

AI conversation tags

Automatically classify conversations by type (Demo, QBR, etc.), with no manual work for reps. Admins can customize tags, and they become powerful automation triggers for briefs, scorecards, and playbooks, with both default tags for quick setup and custom tags for specific business needs. Tags are visible and filterable across Revenue Accelerator, so leaders can instantly find and analyze the right conversations, and tailor their coaching at scale.

Learn more
Zoom Revenue Accelerator - AI Conversation Tags
  • August 2025

Deal Explorer: Email and SMS analysis

Get a complete picture of deal health by including critical data from emails and text messages alongside call transcripts, with citations showing exactly which conversations provided key insights. This means when you ask Deal Explorer about deal health, progress, or risk, it's pulling from all relevant conversation types - not just meetings.

Learn more
Zoom Revenue Accelerator Deal Explorer email and SMS analysis
  • August 2025

“Zoom Sessions” rebrands to “Zoom Webinars Plus”

Our premium webinar solution just got a new name. Create broadcast-quality webinars that captivate your audience. Coordinate seamlessly behind the scenes. Turn every recording into valuable on-demand content. 

Learn more
Zoom Webinars Plus
  • August 2025

Production Studio in the cloud

Create professional-quality webinars with cloud-based mixing capabilities that remove dependencies on network bandwidth and host computer performance, included at no additional cost with Webinars Plus and Events.

  • August 2025

Ask AI Companion attendee panel for Zoom Webinars

Help late attendees catch up instantly with AI-generated summaries of what they missed, reducing host interruptions and keeping presentations focused. Hosts can enable/disable as needed during sessions.

Industry Solutions

Our powerful AI-first work platform offers mission-critical applications that help consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

  • August 2025

Zoom Workplace for Clinicians enhancements

Usage-based pricing for clinical notes

New flexible pricing options for clinical notes are available. Choices include: Unlimited (no restriction to the number of clinical notes generated), Pay-as-you-go (per clinical note charge), or Pre-pay (credits for fixed number of clinical notes).

Custom templates

In addition to the various pre-set clinical note templates (including a number of new behavioral-health templates), admins can build customized templates using AI Studio builder, and users can also be enabled to build and edit their templates.

Learn more
Zoom Workplace for Clinicians usage-based pricing
  • August 2025

Zoom Workplace for Frontline enhancements: CSV uploads

Now you can upload a CSV file with group members instead of manually entering them to save time setting up your frontline shifts.

Learn more
Zoom Workplace for Frontline enhancements: CSV uploads

Developer Platform and Integrations

  • August 2025

Spacera joins ISV Exchange program

This partnership brings Spacera’s intelligent, vendor-agnostic meeting room management solution to Zoom Rooms customers worldwide—making it even easier to maintain reliable, insight-driven collaboration spaces.

 

  • August 2025

Enhanced events dashboard

Gain visibility into webhook, QSS, and RTMS performance with centralized monitoring, success rate tracking, and faster debugging capabilities for reliable integrations at scale.

  • August 2025

Realtime Media Streams (RTMS) - New JavaScript APIs

Zoom Desktop Client v6.5.5 introduces powerful new JavaScript APIs for Realtime Media Streams, allowing developers to control RTMS streams directly in meetings while giving hosts approval controls and participants clear visibility through app names on video tiles. The update also adds an Active App Notifier that enhances transparency and helps drive app discovery and adoption.

Learn more
Realtime Media Streams (RTMS) - New JavaScript APIs

Zoom AI Companion

Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time.

  • July 2025

Enhanced transcriptions and translations

Improved real-time transcriptions offer more accurate captions during meetings. Enhanced support for 36+ languages enables captions to automatically display in the user's preferred language, with better language identification accuracy, customizable user experience with adjustable font size and color, and on-device captions for meetings with lower internet connectivity.

Real time

Learn more
  • July 2025

Streamlined onboarding flow

New AI Companion users will now see an improved onboarding experience that guides you through setting up AI Companion for your specific needs. This helpful setup flow ensures you can configure when AI Companion starts, who can ask meeting questions, and who receives summaries..

  • July 2025

13 new third-party apps

Supercharge your productivity with 13 new third-party app integrations for Custom AI Companion. Connect directly to your CRMs like Salesforce and HubSpot, project management tools like Jira and Asana, and document platforms like Google Drive and Microsoft OneDrive. Complete tasks and update systems without ever leaving your Zoom meeting.

  • July 2025

Enhanced knowledge collections

Admins can now connect Google Drive or OneDrive accounts directly as data sources, with AI Companion respecting existing permission controls. Additionally, you can add URLs to your knowledge collections, allowing AI Companion to crawl company websites or support sites to provide more relevant, organization-specific responses.

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

  • July 2025

Large Meeting add-ons

Meet growing demand for bigger meetings with new capacity options for 3,000 and 5,000 attendees. These add-ons provide the full Zoom Meeting experience (with the exception of pinning and gallery view) and are available for both direct and online customers.

Meeting addon

  • July 2025

Mobile UI redesign for Zoom Chat

Stay productive anywhere with Zoom Chat's completely redesigned mobile architecture. The new interface maintains parity with the desktop app and includes AI Companion's reply and compose features, making mobile collaboration seamless and efficient.

  • July 2025

Custom channel icons

Personalize your Zoom Chat experience with custom emoji icons for channels, making them easier to identify and navigate. Group chat icons now display user photos for better visual organization. Desktop support launches in July, with mobile support coming in August.

Business Services

Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

  • July 2025

Virtual Agent templates

Deploy AI agents faster with pre-built templates designed for specific industries like healthcare, retail, and financial services. These templates come with pre-configured skills and workflows, allowing teams to launch quickly without starting from scratch.

  • July 2025

Scheduler integration

Zoom Virtual Agent now integrates seamlessly with Zoom Scheduler, enabling autonomous appointment management that automatically syncs with calendars and routes to live support when needed.

  • July 2025

AI Expert Assist knowledge base enhancement

Agents can now see AI-generated answers using Retrieval-Augmented Generation (RAG) at the top of knowledge base search results — delivering instant, contextual responses based on trusted KB content to help them respond faster and with greater confidence.

  • July 2025

Contact Center enhancements

New features include an agentless dialer for outbound campaigns, Instagram Professional Accounts integration for social customer service, and AI topic detection that automatically identifies and highlights key discussion points across voice, video, and text interactions.

dialer

  • July 2025

Workforce Management capacity planning

Plan your contact center staffing up to 12 months in advance with detailed forecasting that calculates FTE requirements based on interaction forecasts, attrition rates, and shrinkage percentages.

Planning

  • July 2025

Zoom for Sales

Zoom Auto Dialer launch

Spend less time dialing and more time selling with the highly anticipated Zoom Auto Dialer. This add-on for Zoom Phone within Zoom Revenue Accelerator offers automated and cascading dialing, automatic voicemail drops, and the ability to schedule meetings and send follow-up emails directly from the dialer interface. Zoom Auto Dialer streamlines sales outreach by helping reps connect with more prospects, build pipeline, and close deals faster.

  • July 2025

Customizable recorder

Maintain your brand consistency with customizable external recorders for Zoom Revenue Accelerator. Upload custom profile images, modify recorder names, and tailor chat and audio prompts to align with your brand across different meeting types.

  • July 2025

Custom briefs for tailored insights

Every sales org is different, now your meeting briefs can be too. With the new Custom Briefs feature in Zoom Revenue Accelerator, admins can define exactly what insights reps see after each call. Choose from predefined templates or write your own prompt to generate summaries that reflect what matters most to your business. Admins can test prompts before rolling them out and lock settings to maintain consistency across CRM records. It’s a smarter way to drive alignment and action from every conversation.

  • July 2025

Zoom Docs Integration: centralized sales collaboration

Sales success requires strategy, alignment, and real-time collaboration — and now, it all happens in one place. With the new Zoom Docs integration in Zoom Revenue Accelerator, sales teams can export AI-generated call summaries, action items, and deal insights directly into Zoom Docs. These documents stay linked to calls and deals, so your team never loses context. No more switching tools, just seamless, centralized sales collaboration.

  • July 2025

Enhanced Simulive controls

Take greater control over your simulive webinars with the ability for hosts to manually delay the start time. This gives you the live engagement experience without the stress of real-time presentation.

  • July 2025

Interactive video on-demand experiences

Transform static recordings into engaging experiences with new Q&A and polls/quizzes functionality in Video CMS. Schedule interactive elements to appear at specific moments during playback, respond to viewer questions, and collect engagement data to maintain connection with your audience.

Watch webinar

Developer Platform and Integrations

  • July 2025

Realtime Media Streams (Desktop Client update v6.5.5)

This release introduces new in-meeting host controls that give meeting owners the ability to review, approve, or deny participant RTMS app activity in real time. Active App Notifier upgrades provide transparency into app usage and support app discovery with prominent labels on video tiles.

  • July 2025

Bring your own storage for video SDK

Video SDK accounts utilizing the Universal Credit model can now store cloud recordings in their own AWS S3 bucket. This eliminates Zoom storage fees, with charges only applying to recording minutes. Configure this Bring Your Own Storage (BYOS) feature conveniently through the Zoom account portal or the Video SDK Open API, aligning with your preferred deployment workflow.

  • July 2025

Scheduler Zapier integration

Automate your scheduling workflows by connecting Zoom Scheduler with thousands of apps through Zapier, streamlining your booking processes and reducing manual work.

Zoom AI Companion

Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time.

  • June 2025

Custom AI Companion dictionary enhancements

Expand your custom dictionary with support for German, Spanish, and Chinese languages, plus increased capacity from 500 to 1,000 terms for better recognition of industry-specific terminology.

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

  • June 2025

Meeting agenda with AI Companion

Easily prepare for meetings by choosing between several agenda templates or having AI Companion create an agenda for you based on past meetings and docs. Add time estimates to keep meetings on track and easily share action items afterward.

Meeting agenda with AI Companion
  • June 2025

AI Companion side panel for Zoom Phone

Get refreshers on previous conversations before calls, ask questions without disrupting the call, and receive AI summaries of important takeaways to ensure you have the right information when you need it.

  • June 2025

Call queue callbacks

Let customers request callbacks instead of waiting on hold. Agents can auto-answer callbacks or set delays to prepare, with visibility into callback volume and completion rates for better queue management.

  • June 2025

Cisco 9800 Series support

Zoom Phone now supports Cisco 9841, 9851, 9861, and 9871 desk phones plus Key Expansion Modules with zero-touch assisted provisioning and full feature parity with other Cisco MPP devices.

  • June 2025

Online Fax Enhancements

Send and receive fax globally using Zoom Phone numbers in 47 countries. Customize cover pages, access files from third-party providers, and stay informed with email notifications and usage reports.

  • June 2025

Zoom Chat sidebar themes

Personalize your workspace with customizable sidebar themes including light/dark options and color themes (Classic, Bloom, Agave, Rose).

  • June 2025

Zoom Phone call details in Zoom Chat

View calls and voicemails from coworkers in 1:1 chats, play voicemails directly from chat channels, and access call details for seamless collaboration.

  • June 2025

AI document summarization in Zoom Chat

Summarize text-based documents uploaded in chat with AI Companion.

  • June 2025

Zoom Phone expands to India

Zoom Phone, the first cloud phone solution licensed by the Department of Telecommunications (DoT) India, is now available in six of India's major business and technology hubs, with expansion to additional hubs planned. Customers in those hubs can choose between:

  • Keeping existing telecom providers in India with our Bring Your Own Carrier (BYOC) option
  • Going all in with Zoom Phone’s Native calling solution

 

Both options are delivered through Zoom’s own local data centers to enable compliance with local regulations and are built to scale.

Productivity

The AI-first work platform for human connection

  • June 2025

Publish Docs to web

Transform internal Zoom Docs into publicly accessible web pages at zoom.us/doc/public/ URLs. Empower creators, teams, and developers to share content with broader audiences while administrators manage published content and track access data.

  • June 2025

AI-generated data tables

Automatically populate Docs data table columns using AI Companion, reducing manual input and errors while generating consistent, accurate information.

  • June 2025

Enhanced Clips editing

Stitch, combine, and create longer clips by merging multiple Zoom Clips into seamless videos without external applications. Preview and adjust before finalizing while preserving original assets.

  • June 2025

Scheduler pre-fill options

Deliver tailored booking experiences by pre-filling attendee names, emails, and question responses. Speed up the booking process while easily tying customers to reference numbers.

Workspaces

  • June 2025

AI Companion for Workspace Reservation

Optimize office time with AI insights. Get proactive room suggestions for meetings, ask when the best days are to come into the office, see when meeting participants will be in the office, and let AI Companion book desks and rooms automatically.

  • June 2025

Recorder with AI Companion for Zoom Rooms

Capture in-person meetings from Zoom Rooms with AI Companion capabilities, even when there are no remote participants. Access AI features during in-person conversations and capture whiteboards and on-screen content.

Recorder

Business Services

Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

  • June 2025

Zoom Virtual Agent 2.0

The next evolution of self-service with an agentic AI framework for both chat and voice channels. It autonomously resolves complex, multi-step issues with conversational intelligence. Built on AI Companion’s agentic AI framework, ZVA draws on core agentic skills—like memory, reasoning, and action-taking—to deliver natural, context-aware support that adapts in real time. Features seamless integration with Genesys, Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, and custom APIs, plus multilingual support.

Learn more
  • June 2025

AI Expert Assist language expansion

Enhanced multilingual support with Thai, Catalan, and Arabic languages added. Improved knowledge base retrieval tailors suggestions based on engagement language for better global agent confidence.

  • June 2025

CX analytics

True omni-channel reporting spanning voice, video, messaging, and email with customizable real-time and historical dashboards. Enhanced data visualization with configurable thresholds, alerting, and custom metrics for deeper insights.

  • June 2025

Route to last agent

Build consistent customer experiences by reconnecting return callers with their previous agent. If unavailable, customers can wait, connect with another agent, schedule a callback, or leave a voicemail.

  • June 2025

Zoom Phone to ZCC journey view

Streamlined view of customer interactions spanning Zoom Phone and Zoom Contact Center with consolidated call recordings and journey information accessible from a single timeline.

Learn more
  • June 2025

AI Scheduling in WFM

Automate workforce management scheduling using AI analysis of historical data to predict interaction volumes. Automatically schedule shifts based on forecasts and agent preferences while reducing manual setup.

automate

  • June 2025

Google Dialogflow integration

Integrate existing Google Dialogflow CX chatbots with Zoom Contact Center through the App Marketplace to manage user queries before agent escalation with streamlined configuration.

  • June 2025

In-person meeting analysis

Analyze face-to-face conversations with the full suite of Revenue Accelerator insights. Record conversations using AI Companion voice recorder, assign speaker names to transcripts, and view auto-scoring, sentiment, and engagement analysis.

  • June 2025

HubSpot integration enhancements

Enhanced integration with custom object support to sync insights into any HubSpot object beyond tasks and events. Map playbook responses directly into HubSpot fields for consistent pipeline data and clearer reporting.

  • June 2025

Segment and region hierarchy

Support global sales organizations with region and segment assignments for advanced filtering and permissions. Mirror organizational structure with granular access control for territories and cross-functional workflows.

Learn more
  • June 2025

AI content generation for video

Turn webinar recordings into multiple marketing assets automatically. Generate video sizzle reels from 60-minute recordings to share highlights without requiring video production resources or expertise.

Learn more
  • June 2025

Enhanced AI text content generation

Transform webinar recordings into seven different marketing asset types, including ebooks, social media posts, summaries, white papers, and more. Extend your webinar’s impact by turning recordings into marketing assets in seconds.

Developer Platform and Integrations

  • June 2025

Real-Time Media Streams

Revolutionary capability providing structured, per-participant meeting data including audio, video, chat, and transcripts. Enables bot-free meeting experiences with native Zoom integration and supports thousands of concurrent streams with multi-tenant architecture.

  • June 2025

AI Companion summaries in Slack and Teams

Seamlessly access AI Companion meeting summaries directly in Slack and Microsoft Teams with full text displayed natively. Google Workspace and Outlook users can access summaries through CTA links directing to the Zoom app.

Seamless-access

  • June 2025

Ford & Lincoln digital experience

Native Zoom app now available in Ford and Lincoln vehicle infotainment systems. Start or join meetings with one tap, use audio-only mode while driving, and move meetings effortlessly between devices.

Zoom AI Companion

Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time.

  • May 2025

Create and share AI Companion responses

Turn your AI Companion insights into action with new sharing capabilities. When AI Companion provides a particularly useful response, you can now instantly create a Zoom Doc from that content or share it directly in Zoom Chat. Perfect for distributing meeting insights, project updates, or collaborative brainstorming results with your entire team.

  • May 2025

Enhanced meeting experience with half-panel view

Stay connected to both your meeting chat and AI Companion simultaneously with the new half-panel design. No more choosing between monitoring chat messages and asking AI questions – now you can do both seamlessly during meetings and while viewing your calendar outside of meetings.

  • May 2025

New hero prompts for better AI interactions

Get started with AI Companion faster using new hero prompts that showcase practical use cases and help you discover the full potential of your AI assistant. These prompts are designed to help both new and experienced users maximize their AI Companion experience. Visit our AI Companion prompt library for even more inspiration.

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

  • May 2025

Voice Recorder with AI Companion (mobile)

Transform your in-person conversations into actionable insights with the new Voice Recorder feature. Whether you're having a one-on-one with your manager, grabbing coffee with a colleague, or conducting interviews, you can now:

  • Record conversations directly from your mobile device
  • Automatically transcribe and summarize discussions
  • Capture action items and key takeaways
  • Receive meeting summaries via email and in your meeting cards
  • Benefit from noise suppression for high-quality recordings

Desktop and Zoom Rooms support coming later this year.

AI voice recorder
  • May 2025

Richer post-meeting experience in Zoom Chat

Keep conversations flowing after meetings with enhanced post-meeting cards that include:

  • Meeting recordings and AI smart summaries
  • Shared links, whiteboards, notes, and tasks
  • Zoom Docs created during meetings
  • One-click sharing control for hosts
  • May 2025

Improved global search

Find information faster with two new search enhancements:

  • Search emails directly in the Mail tab of your Zoom Workplace app
  • Filter all one-on-one chats to quickly locate specific conversations or keywords

Productivity

The AI-first work platform for human connection

  • May 2025

Custom avatars add-on

Create personalized avatars that look and sound like you using AI Companion. These avatars can present provided scripts on your behalf in recorded clips, support multiple languages, and help you scale personalized video creation while breaking down language barriers.

  • May 2025

Google Meet integration with Scheduler

Provide more flexibility to your meeting attendees by offering Google Meet as a location option when creating recurring or one-off scheduled meetings. No need to switch between different meeting providers.

Business Services

Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

  • May 2025

Next-generation Zoom Virtual Agent

The future of self-service arrives with our new LLM-first agentic framework extending to both chat and voice channels. This evolution enables:

  • More dynamic, personalized, and adaptive conversations
  • Natural reasoning and action without rule-based script limitations
  • Seamless integration with Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, and more
  • Support for custom APIs to tailor unique business needs

 

Learn more
  • May 2025

Multi-conversation explorer for revenue teams

Analyze up to 10 sales conversations simultaneously with natural language queries. Get contextual AI responses based on call transcripts and meeting notes to identify common themes, objections, and trends across multiple customer interactions.

  • May 2025

Leaders daily digest email

Start each day with AI-generated performance snapshots that include:

  • Overview of upcoming calls and team conversations
  • Key next steps, memos, and deals from previous day’s calls
  • Actionable coaching insights tied to win rates and team performance
  • May 2025

Slack integration for Revenue Accelerator

Bring revenue insights directly into Slack with notifications for comments, mentions, new call recording and scorecards, keeping deals moving forward in your preferred collaboration platform.

  • May 2025

AI content generation for webinars

Transform webinar recordings into content assets instantly. Generate blog articles, emails and sales briefs directly from your webinar content to extend your event’s impact and engage audiences long after the live session ends.

Learn more
  • May 2025

Enhanced Simulive with custom captions

Upload custom captions for simulive sessions to correct accents, specialized terms, and names that auto-transcription might miss, providing better accessibility with less effort.

Zoom AI Companion

Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time.

  • April 2025

Custom AI Companion: Tailor your AI experience to your organization’s unique needs

Transform how your team works with Custom AI Companion, our new paid add-on that makes AI truly yours. Ground conversations with your company knowledge through third-party integrations like Amazon Q and Glean, create custom meeting summary templates that are customer-ready with minimal editing, and automate business processes by connecting AI Companion to apps like Jira. Available for $12/user/month for Zoom Workplace and legacy plans.

Learn more
  • April 2025

AI Studio: Your command center for AI customization

Meet the admin portal that puts AI customization at your fingertips. AI Studio allows admins to test and customize AI Companion capabilities before deploying to users, upload knowledge collections, create custom dictionaries, and build meeting summary templates. It's where you make AI Companion truly understand your organization's unique language and workflows. The Custom AI Companion add-on is required to deploy the capabilities to end users.

Read more

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

  • April 2025

Zoom Tasks: Never miss another action item

Surface, manage, and complete tasks across Zoom Workplace with AI Companion doing the heavy lifting. AI Companion automatically identifies tasks from meetings, creates assignments, and helps you prioritize your to-do list. Drive cross-functional follow-through and get through your tasks faster with AI completing work on your behalf.

Learn more
  • April 2025

Private group chats in meetings: Discuss with the right people

Create focused conversations during meetings with private group chats for specific participants. Add custom topics to track multiple chat groups simultaneously and share links with just your group without notifying other participants. Perfect for side discussions that need to happen without disrupting the main meeting flow.

  • April 2025

Claim and save for Zoom Rooms: Take your meeting assets with you

Never lose important meeting content again with the ability to claim and save a Zoom Room. Transfer ownership of summaries, recordings, and whiteboards from a Zoom Room directly to your account with a simple QR code scan or mobile device pairing. Get clear prompts during meetings to ensure you never leave valuable assets behind.

Business Services

Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

  • April 2025

Route to last agent: Maintain context and continuity

Eliminate the frustration of repeating information with Route to Last Agent for Zoom Contact Center. Customers can now be automatically routed to the agent who previously helped them, maintaining context and improving resolution times. If the preferred agent isn't available, customers have options to wait, connect with another agent, or schedule a callback.

  • April 2025

Workforce Management enhancements: Better forecasting and agent preferences

Optimize your contact center operations with two powerful new features: Deferrable Work Forecasting for non-real-time channels like email and social media, and Agent Scheduling Preferences that let agents specify their preferred start times. Create a more accommodating work environment while ensuring optimal staffing across all interaction types.

  • April 2025

Quality Management for messaging: Complete interaction coverage

Extend quality insights beyond voice with Quality Management support for messaging and SMS channels. Analyze text-based communications to create additional coaching opportunities and ensure comprehensive evaluation across all customer interaction types. Now every conversation gets the attention it deserves.

  • April 2025

AI Playbooks: Streamline sales success with smart automation

Turn conversations into revenue with AI Playbooks that analyze sales interactions using methodologies like BANT or MEDDIC. Define custom playbooks with prompts to extract key information from every conversation, automatically map intelligence to CRM fields, and gain immediate visibility into what's working across your deals.

  • April 2025

Deal Explorer: Get instant answers to move deals forward

Ask plain-language questions about your deals and get instant answers from meetings, calls, and CRM data. Choose from AI-suggested questions for quick insights or create custom queries to understand deal dynamics. Reduce time spent searching across platforms and focus on what matters most - closing deals.

Industry Solutions

Our powerful AI-first work platform offers mission-critical applications that help consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

  • April 2025

Zoom Workplace for Frontline: Extend Zoom beyond the office

Did you know that 80% of the world’s employees are frontline workers, not knowledge workers? Connect the 2.7 billion frontline workers globally with Zoom Workplace for Frontline, a purpose-built mobile solution featuring on-shift communications, work management tools, and AI Companion. Purpose-built for healthcare, retail, manufacturing, hospitality, and other frontline industries with seamless UKG Pro Workforce Management integration. All within the familiar, easy-to-use Zoom app.

Learn more
Zoom Workplace for Frontline: Extend Zoom beyond the office
  • April 2025

Zoom Workplace for Clinicians: Let physicians focus on patients, not paperwork

Transform healthcare documentation with AI-generated clinical notes that reduce the burden of manual note-taking. Built in partnership with Suki AI, this solution easily integrates with healthcare workflows through a convenient, user-friendly interface that allows clinicians to focus on what matters most - patient care instead of paperwork.

Learn more
Zoom Workplace for Clinicians: Let physicians focus on patients, not paperwork
  • April 2025

Zoom Workplace for Education: Streamlined communication across the campus

Zoom Workplace for Education are education-specific bundles addressing unified communication needs for schools and campuses, bringing options for Zoom Chat, phone, whiteboard, meetings, webinars, and more together in a single solution to help deliver frictionless communication and collaboration experiences — for students, teachers and administrators alike.

Zoom AI Companion

Zoom AI Companion is agentic! Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time.

  • March 2025

Use Case Library

AI Companion helps you get more done by executing on your behalf. To help you find some inspiration, we compiled several ready-made prompts for a variety of use cases.

Learn more
Use Case Library
  • March 2025

Zoom Small Language Model

Our federated AI approach leverages our own Small Language Model (SLM) and Large Language Models (LLMs) as well as third-party models to provide high-quality and cost-effective results for users. Zoom’s SLM is optimized for specific AI skills and is used to improve translations for eight languages: (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English.

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

  • March 2025

Admin Dashboard

Get personalized usage data at a glance. Our dashboard with AI Companion acts as a personal assistant to deliver custom answers, insights, and reports and lets you understand usage across your org to identify teams that need training or assess how colleagues use features.

Learn more
Admin Dashboard
  • March 2025

Real-time call questions

When you're on a call and need to stay engaged, Zoom AI Companion can assist with real-time call questions. Organize conversations with ease and stay on track without distraction. With seamless AI-generated summaries, you can revisit key details, catch up on what was discussed, or align on next steps before hanging up.

Real-time call questions
  • March 2025

Zoom App for Microsoft Teams

Communication should be seamless and efficient, so we’re continuously enhancing the experience for our customers using the Zoom App within Microsoft Teams. New updates include:

  • AI Companion post-call summaries and next steps: Minimize notetaking with AI-generated summaries for easy follow-up.
  • Mid-call transfer controls: Hand off calls to a teammate with a single click.
  • Presence updates: Check a colleague’s status to quickly see who’s available and connect.
  • Phone lines tab: Keep shared lines organized with a clear view to manage them all.
  • Zoom assistant redesign: Get quicker access to the tools you need in this user-friendly redesign.
  • AI Companion voicemail prioritization: Sort through voicemails by importance and prioritize which messages to surface first.

 

Learn more
Zoom App for Microsoft Teams
  • March 2025

Zoom Phone Online fax

Send and receive faxes directly from Zoom Workplace without the need for extra services or physical fax machines. Fax services are available for both desktop and mobile devices to keep you connected from anywhere.

Learn more
Zoom Phone Online fax
  • March 2025

Workspaces

Custom AV for Zoom Rooms

When you need to build highly flexible yet reliable meeting spaces that support hybrid work, Custom AV for Zoom Rooms provides support for professional AV protocols on Windows and macOS. Customization options are available for high-quantity outputs like specifying gallery sizes, overlays, and content.

Learn more
Workspaces
  • March 2025

Workspaces

Delivery Management

Scan packages, mail, and deliveries as they come in, triggering an alert via email, or Zoom Chat (or third-party apps) that tells the recipient their package has arrived.

Business Services

Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

  • March 2025

Zoom Contact Center AI intent routing

Route customers to the perfect agent in their own words. Callers can speak about an issue using natural language, enabling interactions to be prioritized based on detected intent. This feature is available in all languages currently supported by Zoom Contact Center.

Zoom Contact Center AI intent routing
  • March 2025

AI Expert Assist for video

With AI agent assistance for video channels, your agents can have instant access to critical resources, including knowledge base retrieval, next-best-action suggestions, smart notes, and automated call summaries — all in real-time. This ensures they have the right information at their fingertips, no matter the channel.

Learn more
AI Expert Assist for video
  • March 2025

Zoom Contact Center Zoom Chat support channel

Zoom Chat can help employees connect with support teams to resolve complex inquiries quickly. This is especially valuable for IT help desks or employee services teams that provide a high level of expertise in challenging times. Leverage Zoom Virtual Agent within Zoom Chat to provide AI-driven responses that free up support staff for more complex issues.

Learn more
Zoom Contact Center Zoom Chat support channel
  • March 2025

Webinar summaries with AI Companion

If you’re tired of spending hours drafting post-event summaries, AI Companion helps you instantly turn your webinar into a concise email summary that highlights key points for attendees.

  • March 2025

AI scorecard enhancements

Say goodbye to manual call reviews. Automated scorecards help teams scale coaching and quality assurance with no manual review. Automatically score every conversation — even quick 30-second ones — with AI-powered justifications, keyword-triggered indicators, and exportable analytics for deeper coaching insights.

Learn more

Partnerships and Integrations

Zoom customers enjoy seamless experiences with a choice of third-party apps and integrations for best-in-class collaboration.

  • March 2025

Google Drive app for Zoom Meetings

Our new integration enables you to access and manage Drive files easily and directly within the Zoom app. Simply connect your account, open the file picker, and create a new document or select one to share. Links posted in chat will generate a rich file card with key details to show what’s being shared at a glance. You can also adjust permissions on the spot, ensuring everyone in the meeting has the right level of access.

Learn more
Google Drive app for Zoom Meetings
  • March 2025

YouTube App for Zoom Meetings

Share YouTube videos directly to your Zoom meeting. Participants can enjoy watching videos through high-quality, native YouTube playback without traditional screen sharing lag or audio delays. For enhanced collaboration, videos can be added to a shared meeting queue where users can control the playback features.

  • March 2025

Zoom Revenue Accelerator Gainsight integration

Bring conversation insights into your customer success workflows with our new integration with Gainsight. Automatically log key activities, view call summaries, next steps, and participant details—all within Gainsight’s Account Timeline. No more jumping between tools—just instant context where your team needs it.

Learn more
  • March 2025

Zoom Contact Center for Chrome

Bring the full power of Zoom Contact Center to any device running Chrome OS. Spin up devices for agents who can work from anywhere there’s an internet connection.

  • March 2025

Zoom Contact Center for Microsoft Teams

Agents can now easily handle customer communications within Microsoft Teams, creating a more connected and efficient workflow. Bidirectional presence syncing lets agents and Teams’ users search for contacts, see real-time availability, and collaborate more effectively, helping speed up resolutions and improve customer outcomes.

Zoom Contact Center for Microsoft Teams
  • March 2025

Microsoft 365 app for Zoom

This upgrade lets you access, create, and collaborate on Word, Excel, and PowerPoint files during Zoom Meetings. Bring important files into the meeting and grant access to participants with just a few clicks. Plus, when Microsoft 365 links are shared in Zoom Chat, they’ll display a rich file card with key details for quick reference.

Learn more
Microsoft 365 app for Zoom

Zoom AI Companion

Available at no additional cost*, Zoom AI Companion helps you reimagine teamwork with renewed vigor so you can expand your capabilities, simplify your workday, and automate your tasks. Here are the latest ways to engage with AI Companion to boost your productivity across Zoom Workplace, Business Services, and our vertical solutions.

  • February 2025

Chat compose

Save time with an enhanced experience when using AI Companion’s compose and reply features on your desktop. Reply faster with hero prompts like “write a quick thank you note” and communicate more clearly with edit options like “improve writing” and “change tone.”

Chat compose

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

  • February 2025

Now GA with expanded capabilities

Now generally available during the free trial period, Workflow Automation helps you build powerful workflows to streamline common tasks as you work across Zoom Workplace and third-party apps. Automate your weekly check-in requests, common question replies, and notifications for quick approvals with ease. Respond to incidents such as Jira tickets or use AI Companion to summarize a week’s worth of chat messages in your team’s channel. With Workflow Automation you can spend more time on meaningful work and less time on tasks you can automate. Get started.

Workflow Automation
  • February 2025

Mitel hybrid solution

The Zoom-Mitel integration is now live, enabling our customers to connect their existing Mitel telephony systems with Zoom Workplace. Offering a best-of-both-worlds approach, this new solution makes it easy for Zoom customers to place and receive calls directly in the Zoom app while also enjoying a unified experience to access Zoom AI Companion, Zoom Meetings, Zoom Chat, and Zoom Docs.

  • February 2025

Billable hours

If your role requires you to bill your hours, then you know it can be a pain to track the time you spend on phone conversations. With billable hours for Zoom Phone, you can keep track of your billable hours right inside Zoom Phone and give your full attention to your clients, not watching the clock. This is now available for online paid plans.

Learn more
  • February 2025

Forms

Collect data with ease! Our new forms help you gather information from colleagues directly within your organization or externally.

  • February 2025

Containers for advanced diagramming

It just got easier to keep your diagrams organized with containers for advanced diagramming. Access containers from the shape panel to effortlessly group and organize any related objects. Move entire groups with ease, as shapes will stay put inside the containers.

Containers for advanced diagramming
  • February 2025

Avatar templates with AI Companion

Generate Zoom Clips at scale! With a library of  18 pre-generated avatars to choose from, Zoom Clips avatar templates help you save time by removing the need to re-record multiple videos. Instead, upload your script and let the avatar do the rest. Reduce unnecessary meetings, and communicate more effectively, even when in different time zones. Clips avatar generation is limited to three minutes per licensed user per month.

Watch now

Business Services

Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

  • February 2025

CRM CTI Connector v3

The newest version of our CRM CTI Connector includes more than 15 new features and will be automatically enabled for all accounts (previously only available by request). This enhanced version enables agents to leverage advanced features while managing engagements through supported CRMs, to help you deliver a more powerful and efficient experience.

Learn more
  • February 2025

Forecasting special days

Forecasting your agents’ schedule is extra hard when holidays and unusual high-traffic days come into play. But now you can prepare for these “special” days without skewing your typical week forecast. With the forecasting special days feature, you can account for the changes in normal traffic during times like Cyber Monday and choose to include or specifically exclude them from your forecast.

Forecasting special days
  • February 2025

ZRA for mobile

Move deals forward while you’re on the go. The Revenue Accelerator for mobile app lets you access and review your conversations from your mobile device. Listen to your reps’ calls, reply to comments, add new comments, and manage playlists. Share recordings and update permission settings all from the palm of your hand.

Zoom AI Companion

Available at no additional cost*, Zoom AI Companion helps you reimagine teamwork with renewed vigor so you can expand your capabilities, simplify your workday, and automate your tasks. Here are the latest ways to engage with AI Companion to boost your productivity across Zoom Workplace, Business Services, and our vertical solutions.

  • January 2025

AI Companion Security and Privacy whitepaper

The latest version of our AI Companion Security and Privacy white paper is now live. Learn more about AI Companion’s security and privacy features as part of our ongoing efforts to empower your productivity.

AIC

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

  • January 2025

Updated sidebar design

Easily navigate and customize the Zoom Chat sidebar to optimize your productivity and collaboration. Tailor the chat interface by reordering and pinning tabs. You can also customize your notifications for each tab and use advanced sorting and filtering options to find information quickly. Learn how to make the most of your Zoom Chat experience.

Sidebar design
  • January 2025

Organization-wide shape collections

Have a favorite icon or frequently used shapes? Now it’s simple to share icons between teams. As an admin, you can manage your organization’s shape collections and accept submissions from teammates. As a user, you can submit collections of whiteboard objects or icon stencils for approval. Please note, this feature is available with a Whiteboard Plus license on the Zoom desktop and web apps.

  • January 2025

Data table enhancements

You can now instantly create charts in Zoom Docs using data tables with the dashboard feature, as well as use synced data tables to keep data tables updated across your various Docs. When you make changes in a synced table, the updates are reflected in real-time, even from another Doc. The new data table sub-row enables items nested within a table to be created under parent headings for easier management and project tracking.

Learn more
  • January 2025

Companion audio for Zoom Rooms

Ditch the expensive microphones! Zoom Rooms customers can experience clearer meeting audio without multiple microphones. This new feature enables you to use a laptop’s microphone as an additional meeting audio source for enhanced sound quality and clarity. The new “listen” feature in companion mode provides the option to listen to a meeting through connected headphones or assistive devices, helping improve audio for individuals with hearing impairments or when hearing is difficult.

Get started

Business Services

Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

  • January 2025

Kore.ai voice bot integration

With our new integration, self-service is even simpler. Calls are routed to a Kore.ai-powered voice bot before they reach human agents. To help improve your CSAT and reduce average handling times, the voice bot provides a full conversation history for a seamless agent hand-off.

Get started
Kore.ai voice bot integration
  • January 2025

Virtual Agent integration with Zoom Contact Center WhatsApp Flows

When you deploy our virtual agent into Zoom Contact Center WhatsApp Flows, you can access the popular customer service channel and provide enhanced customer support without increasing your agents’ workloads.

Learn more
  • January 2025

KB Content live language translation

With our live language translation feature, you’ll no longer need a separate knowledge base for each language. Access real-time, AI-fueled translations of KB content for chatbot answers to help you serve global and multilingual customers at scale.

Get started
  • January 2025

Advanced video CMS

Turn your videos and recordings into an engaging media hub with Zoom Events. Store, manage, distribute, and track your video content all in one place. Create curated video playlists and channels on your Zoom content hub or embed them on any website.

Get the details
  • January 2025

Simulive: Go Live

Transition seamlessly from recordings to live content. Keep your audiences engaged by incorporating live content into your Simulive webinar. Schedule webinars to start automatically without needing the host to be present.

  • January 2025

AI topic detection

Now there’s an easy way (zero setup) to uncover the topics that close deals. Instantly grasp critical topics from customer and seller conversations through AI detection, which lets you view topics in your conversation lists, reports, deals detail pages, and beyond. You’ll be on the fast path to drive winning seller behavior as you identify new objections, competitors, or pain points with ease.

Learn more

Industry Solutions

Our powerful AI-first work platform offers mission-critical applications that help consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

  • January 2025

Healthcare

Zoom Rooms stethoscope integration: Zoom Rooms can now support local mic source selection to easily integrate with electronic stethoscopes to enable remote patient exams. Healthcare providers can then examine patients virtually, while on-site staff can switch between the regular microphone for conversation and the stethoscope's unfiltered audio feed.

Partnerships and Integrations

Zoom customers enjoy seamless experiences with a choice of third-party apps and integrations for best-in-class collaboration.

  • January 2025

Zoom Revenue Accelerator for Google Meet

For sales teams that use Google Meet, our new integration enables you to record and analyze meetings directly from Google Meet and still enjoy the benefits of Revenue Accelerator. Features like transcription highlights, sentiment analysis, and engagement scores can help you glean new opportunities. Short on time? Check out AI-detected topics in your conversation lists, reports, deals detail pages, and beyond to quickly identify critical conversation topics. Our AI-powered insights can help you gain a deeper understanding of customer engagements and how they impact your deal outcomes.

Get started