Take pressure off IT with Zoom Chat: One secure platform that combines a familiar interface, built-in AI, and automated workflows.
Use Zoom Chat as your IT help desk by integrating with Zoom Virtual Agent. If someone messages your designated IT channel with a device issue, they’ll instantly get routed to the right person or Zoom Virtual Agent, which carries context from past interactions — no extra tools, manual handoffs, or annoying wait times.
System outage? No problem — use Workflow Automation to configure an incoming webhook, and a Jira ticket and Zoom Chat channel will be created automatically, pulling in the right people to resolve the issue.
And with ServiceNow notifications in chat, you’ll get real-time ticket updates and incident alerts so you can stay ahead and respond faster without the app-switching.
Getting the same questions over and over? Set up Workflow Automation so that when you reply to a chat with a specific emoji, Zoom Chat automatically sends the right FAQ link or connects that person to the right IT admin. No extra work required.
Director, Collaborative Solutions, Flex
Find out how to automate common workflows in Zoom Workplace with AI Companion and Workflow Automation.
Master your schedule with smart task prioritization.
Learn how to unify your internal collaboration strategy by finding the right mix of communication channels.
*Zoom AI Companion is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals. Learn more.
