Custom AI, built for your business

With Zoom’s Custom AI Companion, you can securely connect your company’s data and apps through AI Studio. The result: an AI that 
speaks your language, understands your workflows, and helps your 
teams act faster.

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Custom AI Companion
Ground your conversations with company knowledge

Ground your conversations with company knowledge

Turn AI meeting summaries into personalized content

Turn AI meeting summaries into personalized content

Use AI to automate processes for you, across your applications

Use AI to automate processes for you, across your applications

Key Features
Key features

Power through work with more advanced AI capabilities

Adapt AI to your organization's needs

Set up a custom dictionary in Zoom AI Studio with your organization's unique terminology and vocabulary for more relevant AI output.

Save time with templates for meeting summaries

Build the perfect meeting summary template for any meeting type — from 1:1s to customer calls. Add dedicated sections for key discussion points, action items, and decisions, and AI automatically populates content in your preferred template.

Get smarter results from your data, faster

Make AI Companion more useful by creating custom knowledge collections based on your organization's proprietary data. Upload locally-stored data, connect to Google Drive, Microsoft OneDrive, or to third-party indexing solutions like Amazon Q or Glean.

Build AI agents that match your org's workflow

Build custom agents to draw from data sources and apps unique to your organizational needs to automate routine workflows for your teams. *

Connect AI Companion with your essential work tools

Boost productivity by integrating AI Companion with tools like Zendesk, Jira, Salesforce, Asana, and Box. AI helps you get through your to-do list faster with all your tools accessible in one place — no more app-juggling, just pure efficiency. Learn more.

Use deep research mode to analyze internal expertise and external insights — AI delivers a comprehensive analysis, fast.

*Features coming soon.

Use cases
Use cases

Customize AI Companion for different roles in your organization

IT teams streamline operations

IT teams streamline operations

  • Simplify incident reporting: Access Amazon Q data during response, then use custom templates to auto-generate incident and post-mortem reports — eliminating tedious meetings and paperwork.
  • Improve help desk operations: Create custom AI agents to automatically categorize tickets, retrieve documentation, and suggest solutions based on historical data — reducing inconsistency across complex technical environments.
Cumberland

“We're empowering all of those employees, whether they have been at Cumberland for 6 months or 30 years, access to real-time, accurate, Cumberland specific information."

Jeff Ritter

Chief Operating Officer, Cumberland Mutual

Resources
Resources

Learn more about Custom AI Companion

Get AI Companion support
  1. Responsible AI backed by Zoom

    Responsible AI backed by Zoom

    Security and privacy are at the core of the generative AI capabilities we provide.
  2. Getting started with Custom AI Companion

    Getting started with Custom AI Companion

    Customize your Zoom experience with advanced AI features.
  3. Explore ways to customize AI Companion

    Explore ways to customize AI Companion

    Add new skills or adapt existing ones to meet your organization's unique needs.
  4. Custom AI Companion explainer

    Custom AI Companion explainer

    Guide for IT Admins: learn to manage both admin and user interfaces.
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Customize AI Companion for your organization

 

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FAQs
FAQs

Got questions? We’ve got answers.

  • First, it means reasoning — the ability to analyze situations, make decisions, and figure out the best way forward. For example, when prepping for a meeting, it can pull information from across your tools and identify the most important topics to focus on.
  • Second, it has memory — learning from your past interactions so it knows what matters most to you and who you’re working with, surfacing the right context when you need it.
  • Third, it takes task actions — not just identifying what needs to be done, but actually carrying out the work, like drafting content or sending messages with the right context.
  • And finally, it provides orchestration — coordinating across different skills, tools, and even other AI agents to manage complex workflows end-to-end.

In short, this is AI that doesn’t just lighten the load — it drives real outcomes, helping us get more done, with less effort, in less time.

The agent2agent protocol enables AI Companion to communicate and collaborate directly with third-party agents to complete tasks across multiple platforms. For example, AI Companion can work with agents like ServiceNow Now Assist to seamlessly execute actions across both Zoom and ServiceNow systems. This protocol allows different AI agents to coordinate with each other, expanding the capabilities of AI Companion beyond Zoom's ecosystem to integrate with your existing business tools and workflows, creating a more comprehensive and automated experience.

Custom agents are built using Zoom AI Studio that can be tailored to your organization's unique needs and business processes. These agents extend AI Companion's capabilities by accessing admin-authorized company data and third-party applications through a low-code, drag-and-drop interface. With advanced features like memory, reasoning, and task orchestration, custom agents can automate complex workflows, integrate with external services, and provide personalized AI experiences that enhance productivity across your organization.

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Zoom Custom AI Companion

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*Zoom AI Companion is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals. Learn more.