Zoom Docs uses AI-generated insights to help you turn feedback and performance data into better customer support.
Zoom AI Companion helps CX teams spot trends, whether they’re recurring product pain points or a spike in “where’s my order?” tickets. Get instant summaries right in Docs from customer chats, calls, or feedback forms so you can make faster decisions, update help docs, and improve satisfaction at scale.
Use Zoom Docs to give your support team one place to find everything — from detailed troubleshooting instructions to call scripts, so agents always have the answers they need to provide the speediest issue resolution.
Use Zoom AI Companion in Docs to capture conversations from meetings, uncovering what’s driving success and what’s holding your team back. By identifying patterns, revealing opportunities, and clarifying ways to move forward, you can hone support strategies, leading to faster resolutions and happier customers.
*Zoom AI Companion is available with eligible paid Zoom Workplace plans. May not be available for all regions or industry verticals. Learn more.
