The latest from the Zoom blog

Explore CX trends for 2026 as top analysts reveal AI's impact on CX and the future of customer engagement.

Federated innovation driving breakthrough results in complex AI testing

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results.

From finishing projects to finding balance, here are 12 ways Zoom AI Companion can help you head into the holidays calm, clear, and ready to celebrate.

Following these principles helps IT leaders make informed decisions that align AI adoption with business priorities.

Discover 11 essential ways AI for sales teams accelerates deal closures, eliminates admin overload, and ensures no follow-up is missed. Explore the benefits of agentic AI and cutting-edge sales intelligence tools.

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.