The latest from the Zoom blog

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

Explore why customer experience resolution is critical for brand loyalty. Get insights from our latest research on AI and CX.

Discover how AI in the workplace is transforming productivity, collaboration, and innovation. Learn about key benefits, challenges, and trends shaping how we work.

Get more accurate and more customizable captions in your next Zoom meeting. 

Discover how AI self-service and agentic AI revolutionize customer experience. Explore solutions like our next-generation Zoom Virtual Agent.

Streamline customer experience with AI-based transcripts and summaries. Learn how they cut agent call times, improve training, and deliver actionable insights.