Smarter customer experience starts with connected teams

When bots can’t resolve issues or carry context through interactions, both customers and agents pay the price. See how Zoom Virtual Agent makes it work.

• Provide 24/7 assistance across chat and voice, with fast deployment and lower cost of ownership.
• Use agentic AI to complete complex tasks, adapt in real time, and seamlessly escalate to live agents when needed.
• Carry context through every channel and reinforce your brand voice with customizable, conversational AI.

Agents burn out when they face repetitive work, broken handoffs, and constant escalations.  See how Zoom Contact Center empowers teams.

• AI guidance in real time helps agents take the right next step.
• Full customer history and context appear automatically, so escalations don’t mean starting over.
• AI handles routine tasks, freeing agents to focus on high-value conversations.

Disconnected tools create friction, force customers to repeat themselves, and hide the root causes of dissatisfaction. See how Zoom CX smooths customer journeys.

• Self-service, live agents, and back-office support work together in a unified platform.
• Easily integrate with the work tools you already use without the heavy lift.
• Customer context travels across multiple channels — voice, video, chat, SMS, email, and social messaging — so every interaction builds on the last.

Leaders are drowning in dashboards but lack actionable insights. See how Zoom CX turns every interaction into intelligence you can trust.

• See AI and human interactions in one view, instead of piecing together siloed reports.
• Easy-to-use, consistent UI that requires minimal training
• Use insights to guide smarter coaching, staffing, and operational decisions.