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Smarter customer experience starts here

Bring teams together across touchpoints, resolve issues faster, and turn your customers into loyal fans with connection-first Zoom CX.

Explore Zoom CX

1500+ customers trust us for CX

Topaz
VensureHR
MLB
Cricut
Viewrail
National Storage
Topaz
VensureHR
MLB
Cricut
Viewrail
National Storage
Use cases
Use cases

Smart service. Stronger
connections. Better outcomes.

Give customers a reason to stay with automation and insights that elevate every interaction.

Make self-service work for you,
and your customers

When bots can’t resolve issues or carry context through interactions, both customers and agents pay the price. See how Zoom Virtual Agent makes it work.

  • Provide 24/7 assistance across chat and voice, with fast deployment and lower cost of ownership.
  • Use agentic AI to complete complex tasks, adapt in real time, and seamlessly escalate to live agents when needed.
  • Carry context through every channel and reinforce your brand voice with customizable, conversational AI.
Explore Zoom Virtual Agent
Smarter self service
Find out how much you can save with Zoom CX

Find out how much you can save with Zoom CX

Take the impact assessment to see how Zoom CX can help you reduce costs, boost satisfaction, and keep your agents:

  • Estimate your annual savings
  • Quantify the impact of faster resolution, higher agent and customer satisfaction, and improved retention
  • See how you can scale operations without scaling costs
Take the assessment
Customer stories
Customer stories

Companies are achieving more
with Zoom

Read more Cricut Customer

Cricut slashed call abandonment rates by 90% with Zoom

"By integrating AI functionalities across Zoom CX, we’ve achieved a 50% self-service containment rate, freeing agents to handle complex inquiries."

 

-  Kaushik Tilve, Manager of Systems and Technology

Cricut Customer
MLB
Oxfordshire county council
Cricut slashed call abandonment rates by 90% with Zoom
Read more

"By integrating AI functionalities across Zoom CX, we’ve achieved a 50% self-service containment rate, freeing agents to handle complex inquiries."

 

-  Kaushik Tilve, Manager of Systems and Technology

Products
Products

Our best-in-class customer experience solutions

  1. Zoom Virtual Agent

    Zoom Virtual Agent

    Zoom Virtual Agent does more than answer questions — it completes tasks end to end, so customers can resolve issues faster, agents can focus on complex conversations, and your business can reduce costs.
  2. Zoom Contact Center

    Zoom Contact Center

    Transform your customer experiences with an AI-first CX solution that connects customer journeys across channels, handles routine tasks, and frees agents to focus on complex issues — delivering faster resolutions, reduced customer effort, and loyalty-building service.
  3. Zoom Workforce Management

    Zoom Workforce Management

    Balance efficiency and experience with AI that keeps the right agents in the right place at the right time — and helps ensure every interaction meets your quality standard.
Connect with us
Connect with us

Contact our sales team

Talk to one of our experts and see how you can make work simpler, faster, and
smarter for your teams.

 

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